If you’re unable to see the client during a virtual call and they assert they are on, follow these steps:
Verify Appointment Details:
Ensure both you and the client double-check the appointment date and time to confirm you are on the correct call.
Coordinate Time Zones:
Confirm that both you and the client are in the same time zone and that there’s no confusion related to different time zones.
Refresh the Browser:
If using a web browser for the virtual call, try refreshing the page to see if the client’s video feed appears.
Check Internet Connection:
Ensure both you and the client have a stable internet connection, as connectivity issues can affect video visibility.
Restart the Call:
Consider ending the current call and asking the client to rejoin using the original link. This can resolve connectivity glitches.