If you’re experiencing issues with saving your service, there are a few things you can check to troubleshoot the problem:
Required Information: Ensure that you have filled in all the required information for the service. This typically includes:
Service Name, Service Description, Client Service Type (adolescent/child, adult, or both), Duration (how long the service lasts), Currency, Price, Client Type (new or existing), Location (online or in-person)
Optional Fields: While Procedure Code, Procedure Description, and Restrict Times are optional, make sure that if you have entered information in these fields, it follows the specified format and requirements.
Internet Connection: Ensure that you have a stable internet connection. Sometimes, connectivity issues can prevent data from being saved.
Browser or App Issues: If you’re using a web-based platform, try using a different web browser. If you’re using a mobile app, consider updating the app to the latest version.
Clear Cache: If you’re using a web browser, clearing the cache and cookies might resolve any potential issues. Be cautious as this will log you out of websites, and you may lose saved settings.
Contact Support: If the problem persists, reach out to Trova’s support team for assistance at support@trova.health.