If you experience an error that isn't addressed in the FAQs, you can take the following steps:
Email Support:
Send an email to support@trova.health.
Include your name, your role (provider or client), the name of your provider (if applicable), a detailed description of the error, and the specific location or part of the platform where it occurred.
Attach screenshots of the error if possible.
Provide Detailed Information:
The more details you can provide about the error, including any specific error messages and the steps that led up to it, the easier it will be for the support team to diagnose and resolve the issue.
Wait for Response:
After sending your email, wait for a response from the Trova support team. They will contact you with further instructions or solutions.
Check Spam Folder:
Make sure to check your email's spam or junk folder to ensure that you do not miss any communications from the support team.
This proactive approach will help ensure that any issues are resolved quickly and efficiently, keeping your experience with Trova smooth and productive.