If sign-in gets stuck or loops, cached data or cookies are often the cause. Trying a private window (which ignores most cached data and extensions) or clearing site-specific cookies usually fixes it.
Quick try: use a Private/Incognito window
Chrome / Edge:
Ctrl + Shift + N(Windows) or⌘ + Shift + N(Mac)Firefox:
Ctrl + Shift + P(Windows) or⌘ + Shift + P(Mac)Safari (Mac): File → New Private Window
iOS Safari: Tabs → Private
Then sign in to Trova as usual.
Recommended: clear Trova cookies only (keeps other sites signed in)
Chrome: Settings → Privacy & security → Site settings → View permissions and data across sites → search “trova” → Clear data.
Safari (Mac): Settings/Preferences → Privacy → Manage Website Data… → search “trova” → Remove.
Edge: Settings → Cookies and site permissions → Manage and delete cookies and site data → See all cookies and site data → search “trova” → Remove.
Firefox: Settings → Privacy & Security → Cookies and Site Data → Manage Data… → search “trova” → Remove Selected.
Reopen your browser and try signing in again.
If issues persist
Clear cache (in the same Privacy/Security area). Note: clearing all cookies will sign you out of other sites.
Temporarily disable extensions (ad-blockers, privacy tools) or retry in a Private window.
Ensure cookies are allowed for Trova and your device’s date/time are correct.
Try a different browser.
If you’re still unable to sign in, email support@trova.health with your browser/device, a brief description, and (if possible) a screenshot of the error.