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Why are clients able to book an appointment during a Microsoft Outlook event?

Connecting Microsoft Outlook

Updated over 2 weeks ago

Microsoft Outlook calendar syncing is available on Pro plans.


If your Microsoft Outlook calendar event is marked as Free, clients will still be able to book appointments during that time.


How to prevent this

To block that time on your Trova calendar, make sure your Outlook event is marked as Busy.

To update this in Microsoft Outlook:

  • Open your event in Outlook

  • Click Edit

  • Change the setting from Free to Busy

  • Click Save


What happens when an event is set to Busy

  • The time will be blocked on your Trova calendar

  • Clients will not be able to book appointments during that period


This ensures your availability is accurately reflected and helps prevent scheduling conflicts.

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