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Frequently Asked Questions
You'll most likely find what you're looking for here!
How long does it take for a TrueFire giveaway prize to be shipped?
How do I track my progress on courses?
What is Your Price?
How do I use a download credit?
How do I review a product or educator?
How do I update my account details like email, profile pic, and first name?
How can I combine duplicate accounts?
Are my credit card and billing information safe with TrueFire?
What is TrueFire’s refund policy and Satisfaction Guarantee?
How do I find the TrueFire course that’s right for me?
I love TrueFire. How can I help spread the word?
What is TrueFire Cash?
What is the All Access Discount?
Does TrueFire sell DVDs?
How do I determine my skill level?
How do I jump back where I left off and find my recently watched lessons?
How do I redeem a download code or gift certificate code?
How do I interact with the TrueFire Community?
How can I send a message to a TrueFire Educator?
How do I enter a TrueFire giveaway?
How can I see a list of TrueFire giveaway winners?
What is TrueFire’s privacy policy?
What are TrueFire terms & conditions?
How do I contact TrueFire?
I’m an artist who would like to work with TrueFire. Who should I contact?
I can't log in. How do I reset my password?
I just joined TrueFire. Where should I start?
What do I get with a TrueFire All Access Plan?
Does my All Access Plan renew?
How do I cancel my All Access Plan?
Can I add on years to my All Access Annual Plan?
My All Access Free Trial has expired. What should I do next?
How do I download courses?
I have All Access. Can I download courses?
I have All Access. Can I access In The Jams?
Why do I have partial downloads in my TrueFire app?
Why won't my TrueFire app open?
I purchased a course but can't find it. Where do I look?
I pre-ordered a course. When will it be available?
Does TrueFire offer lessons for other instruments besides guitar?
What are the various TrueFire Course Series?
How do I edit my preferences and improve my personalized recommendations?
How do I unsubscribe from TrueFire emails?
How do I delete my account?
How to Access My Bootcamp?
How do I download DVD Learning Tools?
How to Setup Up Your Partnerize Account?
How To Read Tab
How do I Refer a Friend?
How to make a Video Full Screen?
How to Reset Your Password
How to stop Browser Notifications or Pop Ups
How To Remove a Course for the Archive Folder
How can I contact TrueFire?
What's the scoop on copyrights?
Privacy Policy
What are Learning Paths?
Learning Path FAQ
What do the Learning Path Level's mean?
How To Personalize Your Learning Path?
How to Redeem a Backbeat Book Redemption Code
What is "Your Price"?
Satisfaction Guarantee
Is my order and credit card information safe with TrueFire?
What is TrueFire Cash?
How do I buy TrueFire content?
How do I confirm my order?
How to Track Your Progress on Courses
How to Combine Duplicate Accounts
How to add Favorites or Collections?
How to update my Profile Picture?
How do I Update My Email Address?
How do I Reset my Password?
How do I cancel my Paid or Free Trial Account?
Accessing previously purchased courses
Standard vs Premium Song Lessons
Are Song Lessons Part of All Access?
How to access Song Lessons on the Website?
How To Download Courses & In the Jam
How do you change the storage path in the TrueFire 3 desktop app?
Anti-Virus Blocking TrueFIre 3 app from Opening.
How to Access PDFs, JAMs, GP5 files in desktop app
How to Loop in the TrueFire 3 desktop app
TrueFire 3 Error: {"error":{"code":999,"...
How to Play Jam Tracks in the iOS app
Using the TrueFire iOS app (iPad/iPhone)
Cancel/refund from TrueFire mobile Apps purchase
Legend of Tab Symbols
How To Download In The Jam
Change Download Location of Files (In the Jam)
Autoplay Videos for Continuous Play
How do All Access Discounts work?
How to Prevent Streaming Videos From Buffering?
Can I use a Gift Certificate to sign up for All Access?
How do I Update the Credit Card for my Subscriptions Plan?
Using the Tab Sync features
All Access Subscription: What's Included and How It Works