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Frequently Asked Questions
You'll most likely find what you're looking for here!
How long does it take for a TrueFire giveaway prize to be shipped?
How do I enter a promo code?
How do I track my progress on courses?
What is Your Price?
How do I use a download credit?
How do I review a product or educator?
How do I update my account details like email, profile pic, and first name?
How can I combine duplicate accounts?
Are my credit card and billing information safe with TrueFire?
What is TrueFire’s refund policy and Satisfaction Guarantee?
How do I find the TrueFire course that’s right for me?
I love TrueFire. How can I help spread the word?
What is TrueFire Cash?
What is the All Access Discount?
Does TrueFire sell DVDs?
How do I determine my skill level?
How do I jump back where I left off and find my recently watched lessons?
How do I redeem a download code or gift certificate code?
How do I interact with the TrueFire Community?
How can I send a message to a TrueFire Educator?
How do I enter a TrueFire giveaway?
How can I see a list of TrueFire giveaway winners?
What is TrueFire’s privacy policy?
What are TrueFire terms & conditions?
How do I contact TrueFire?
I’m an artist who would like to work with TrueFire. Who should I contact?
I can't log in. How do I reset my password?
I just joined TrueFire. Where should I start?
What do I get with a TrueFire All Access Plan?
Does my All Access Plan renew?
How do I cancel my All Access Plan?
Can I add on years to my All Access Annual Plan?
My All Access Free Trial has expired. What should I do next?
How do I download courses?
I have All Access. Can I download courses?
I have All Access. Can I access In The Jams?
Why do I have partial downloads in my TrueFire app?
Why won't my TrueFire app open?
I purchased a course but can't find it. Where do I look?
I pre-ordered a course. When will it be available?
Does TrueFire offer lessons for other instruments besides guitar?
What are the various TrueFire Course Series?
How do I edit my preferences and improve my personalized recommendations?
How do I unsubscribe from TrueFire emails?
How do I delete my account?