💡Gong is only available to users on the Scale plan - click here to upgrade.
The Gong integration must be set up in the Integrations tab first, and you must have a Gong account.
We have two Gong widgets available to use and they are set-up in two ways.
First, the widget labeled as "Gong" is where you'll connect your Gong account and when you've added the widget, you'll access your full library of Gong recordings that you can choose from.
The other widget is labeled "Gong embed", and this will pull in calls or snippets from the API by using the embed link. This is primarily used if you'd rather share a snippet of your recording rather than the recording in full. When using this widget, you must click "Share with customers" and then click "Copy embed link". The widget will not work if you use the "Embed call" option.
To add the "Gong" widget:
Search for the "Gong" widget
Click on this icon to upload the recording from your Gong content library. Your conversations will automatically link to your trumpet account once you’ve integrated it.
Select the media from the content library.
Your Gong media is now embedded in your Pod.
To add the "Gong embed" widget:
Search for the "Gong embed" widget
In Gong, search for the call you want to embed then select "Share call"
Select "Share with customers". If you want to make a snippet, then make your adjustments now to the call.
Then click on the down arrow next to the "Copy link" button to select "Copy embed link".
Finally, add your embed URL into the "Gong embed" widget.