Thank you for installing our app and for getting this far! There may be a number of reasons why the Try Now button is not showing. Follow the guide below to ensure that you have taken the correct steps during installation:
Step 2: In Shopify Theme Customizer, you have enabled the app embed widget. If you don't have this option, you will need to enable app embeds in your Shopify theme. Please reach out to Shopify for support.
Step 3: In Shopify Theme Customizer, you have enabled the app block on the product page.
If you were able to enable your app embed widget (step 2) but do not have the option to add block, you will need to enable and render app blocks in your product page template. Read more.
If you're unsure whether your theme renders app blocks and would like to check, follow the instructions below for a quick check.
Go to Shopify > Online Store > Themes > click on the three dots > Edit code
Search for the
product-template.liquidfile in the search bar. It could also be calledmain-product.liquidorproduct.liquidor another.liquidfile.Search (ctrl+f) for the code
when '@app'
Usually if this code exists in one of your product liquid files, then it means that your theme can render app blocks.
Note: Each Shopify theme may be set up differently so the best way to be sure that your theme supports app embeds and app blocks and whether they are enabled and rendered correctly is by reaching out to Shopify Support.
Step 4: You can only see the Try Now button if you enter your store via a TryLink. Please ensure that you have first created a TryLink. Read more.
Step 5: Please click on the TryLink and navigate to a product. It should look like the picture below. If you still can't see the button, please reach out to our customer service.
If you have followed all the steps above and you still do not see the Try Now button, please reach out to our customer service.