Our Active Learner pricing model allows unlimited users in your organisation to access Tuple concurrently. In this article, you will learn how to define, monitor and manage your Active Learners.

An Active Learner has the ‘Is Active?’ field in their learner profile set to ‘Yes’.

An Inactive Learner has the ‘Is Active?’ field set to ‘No’.

Once a Learner has the ‘Is Active?’ field set to ‘Yes’, they are included in the current month’s Active Learner count.

Each Active Learner record is counted once per month, regardless of the number of times the ‘Is Active?’ field is switched between ‘Yes’ and ‘No’.

Inactive Learners’ data is view-only and no modifications are allowed to the learner record.

Inactive Learners are still included in reports and compliance exports (AVETMISS, SDR, etc). If their data does not need to be changed, you will not be billed for these Learners as they remain Inactive.

However, if you wish to update any details of an Inactive Learner, they need to be switched to ‘Active’. By switching them to ‘Active’, they are included in the current month’s Active Learner total even if they are switched back to ‘Inactive’ immediately.

The count of Active Learners is accumulated per calendar month. If a learner profile was made ‘Active’ at any time of the current month, they are added to the total Active Learner count.

Even if an ‘Inactive Learner’ is switched to ‘Active’ then back to ‘Inactive’ immediately, they will be added to the total Active Learner count for the month.

Each Active Learner record is counted once per month, regardless of the number of times the ‘Is Active?’ field is switched between ‘Yes’ and ‘No’.

The diagram below illustrates various two year enrolment scenarios and their billable months:

As you are invoiced for additional Active Learners over your base subscription, it is important to monitor your monthly Active Learner count. You can do so by navigating to Active Learner from the Exports Tab.

Manage your Active Learners numbers to avoid additional monthly charges. There are 3 ways to make a learner ‘Inactive’.

1. Toggle ‘Is Active?’ field in the learner profile to ‘No’

2. In Bulk via Course Offer > Enrolments

3. Once Off In Bulk using the ‘Set Learners with Inactive Enrolments to Inactive’ in the Active Learner Metering page

IMPORTANT NOTES:

NOTE: Additional Active Learners on top of the base subscription will be invoiced accordingly. Tuple will supply an Active Learner status report for reconciliation purposes if requested.

Are there any Active Learners included with the Subscription?

All Tuple SMS Editions come with a base subscription of 20 Active Learners. For full details, please refer to our pricing page.

What if I have Multiple Training Organisations?

The base subscription of 20 Active Learners is applied to each organisation. Additional Active learners can be added to the total, which is aggregated across all organisations.

When Will I Be Charged?

On the first of every month, a report of the past month is automatically generated and the number of additional Active Learners is billed accordingly. If you would like a copy of your Active Learner status report, please let us know.

Nominated Base Subscription

In addition to the first 20 Active Learners, you can nominate your own base number of Active Learners when commencing or renewing your annual subscription. There are discounted Active Learner rates for higher base subscriptions.

This can be increased any time during an annual subscription period. A decrease can be made during your annual renewal.

If the Active Learner count exceeds your Nominated Base Subscription, the additional Active Learners will be billed in arrears at the standard rate. If the count falls below the Nominated Base Subscription in any month, the Active Learner Count will default to the base number.

For a specific quote please contact Mary@wisenet.co

An Active Learner is where the ‘Is Active’ field value is set to ‘Yes’ in Tuple.  

A Learner must be Active in order to allow Activity.

Any add/edit/modification made to a Learner record, included but not limited to:

In order to estimate who is an Active Learner, we use Active Enrolment Dates.

We calculate the Minimum and Maximum Enrolment Dates by looking at:

Have a look at the example below for Learner A:
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An Inactive Learner is where ‘Is Active’ field value is set to ‘No’.  

                  - View all data. Including but not limited to:

                               - Personal, contact, demographic/compliance data
                               - Enrolment, course/qualification and results
                               - Pre-existing uReport documents, messages and Logbook entries                                     (existing documents can be re-printed)
                               - Include in government/compliance exports

Learn More? How to set a Learner as Inactive

No. Regardless of a Learner’s status, they will be automatically included in any relevant compliance exports (i.e. AVETMISS, NZQA, SDR, VSL, Fee Help, SaS, RAPT, FPS) or reports generated out of Tuple. You will not be billed for Inactive Learners who fall into this scenario.

The minimum number of Active Learners (Base Subscription) varies depending on the Tuple Edition you subscribe to. For full details, please refer to our pricing page.

Should your Active Learner Count fall below your Base Subscription in any given month, the Active Learner Count will default to the Base Subscription.

Should the Active Learner Count exceed your Base Subscription in any given month, the additional Active Learners will be billed monthly in arrears at the standard rate.

What if I have multiple Training Organisations?

The Base subscription relevant to each edition of Tuple subscribed to is applied to each organisation. Additional Active learners are billed monthly in arrears for each individual subscription.

The Per Learner pricing model allows you to have unlimited user access.

A Learner is only charged once per month regardless of the number of times you update the ‘IsActive‘ status.

View examples of how Active Learners are billed:

Example