Turno is a subscription-based product with both free and premium tiers for hosts. As a host, by default you are on the Free Tier if you have only one property, regardless if it is billable or not.
A property is considered billable if it has one or more external teammates (invited teammates not sourced from the Turno Marketplace) added to it.
This means that a property that only has marketplace teammates is non-billable. If a property has no teammates, it is also non-billable.
You will be prompted to subscribe if you have two or more billable properties. Once you reach this point, a Free Trial period starts.
This article contains an in-depth look at all aspects of paid Subscription plans for hosts on Turno.
⚠️ ATTENTION ⚠️
A teammate is considered marketplace or non-marketplace depending on how you connected with them, regardless if they have joined the marketplace or not. A teammate may be in the marketplace and connect with you by invite, thus being a non-marketplace teammate to you, even though they may have joined the marketplace and have clients they met through Turno.
What is a Turno subscription?
Understanding what a Turno subscription is requires distinguishing between the two types of connections that hosts and their teams can establish on the platform.
Marketplace connections occur when you and your teammates meet on Turno and connect when the host accepts the cleaner's bid.
Non-marketplace connections are established when you met outside of Turnoand connect through a direct invite without interacting through the Turno marketplace.
When you have non-marketplace teammates enabled on only one property, Turno is free to use. If one or more non-marketplace teammates are enabled in 2 or more properties, all of those properties will become billable and require a subscription.
After a trial period of 14 days, you will be prompted to choose a plan (monthly or yearly) to keep using Turno with their non-marketplace connections.
The Free Trial ⌚
The Free Trial is triggered as soon as you have 2 or more billable properties. During the trial period, you can use Turno with no limitations for 14 days. Once your free trial expires, your account will be restricted, and you won't be able to use the scheduler with your non-marketplace teammates until you subscribe.
You can revert to the free tier after your trial expires. To do so, remove all non-marketplace teammates from all but one property.
Subscription Plans 📊
Standard subscription plans 📒
You can choose between two subscription plans: monthly and annual. The fee of the annual plan is at a discounted price, so you can save by choosing to pay annually.
In the monthly plan, your subscription will renew every month, and you will be charged the full price of all properties that have one or more non-marketplace cleaner. In this plan, each property costs $8/month, billed monthly.
In the annual plan, your subscription will renew every year, and you will be charged the amount of your current billable properties for the next 12 months. In this plan, each property costs $6/month, billed yearly.
If you opt to use marketplace teammates only, or disable all non-marketplace teammates from your properties, you won’t be charged for your subscription. Disabling all non-marketplace teammates from a property is what we call pausing your subscription.
Billing Example
Suppose you have 4 properties. Two of them have external cleaners, and two have marketplace cleaners only. You are subscribed to the annual plan ($6 per property per month).
This means that you have 2 billable properties and 2 free properties.
So, you will be charged
2 properties x $6 = $12
12 months x $12 = $144 once a year.
Complimentary subscription plans 🤝
You can get a free Turno subscription if you sync your calendar with an API integration from from one of our property management software partner platforms. The properties connected to the API integration will become non-billable, and thus the subscription fee for them will be waived while they are integrated with those platforms.
Read more about complimentary subscriptions here:
Changes in Subscription 📋
Your subscription can change in two ways: by adding or removing a billable property, or by changing your plan from monthly to annual. Switching plans, and adding or removing billable properties often result in prorations, meaning that credit is added to be used against your next subscription charge. It is important to note that we prorate by the minute, and not by the day.
Adding or Removing Billable Properties ⚙️
Adding a billable property ➕
When adding new properties to your subscription, the system will charge you the prorated (proportional amount) for the quantity added. This charge usually takes up to one day to be reflected in your credit card statement.
Proration Example 1
You subscribe to the annual plan, where each property costs $72 a year.
Six months later, you add a new billable property. You will be charged the proportional amount for the remaining six months of your subscription period:
1 new property x $6 = $6
6 remaining months x $6 = $36 price of the first charge of the new property.
Removing a billable property ✖️
Removing a billable property from your subscription often results in proration. You are granted credit for the unused remaining subscription period for the properties you removed and had already paid for. See the example below:
Proration Example 2
You subscribed to the annual plan and have three billable properties, meaning you were charged
3 properties x $6 = $18
12 months x $18 = $216 for the year, $72 for each property.
Six months later, you are no longer using one of those properties, so you remove it. This generates a credit that is added against your subscription renewal proportional to the time left on your subscription.
So, since you didn’t use six months of your 3rd property, you receive $6 x
1 property x$6 = $6
6 remaining months x $6 = $36 in credit
On the next subscription renewal, you will be charged
2 current properties x $6 = 12
12 months x $12 = $144
$144 total price - $36 credit = $108 final price after removing a property
If you add a new property again after removing one or more properties, you are still charged the proportional amount. This almost always results in no additional charge, since you will have a credit amount often higher than the new charge.
Changing plans 📌
It is possible to move between the monthly and annual subscription plans at any time.
Moving to monthly 🔴
The change to the monthly plan happens only during your next subscription renewal, meaning that the change will only take effect after your current annual period ends.
It is possible to cancel this change at any time while the annual plan is still in effect by moving back to the annual plan.
Moving to Annual 🔵
The change to the annual plan takes effect immediately. You are credited for the remaining time on your monthly plan and charged immediately for the annual plan. The credit is applied immediately to this charge.
Transition Example
On the monthly plan with 2 properties, you decide to move to the annual plan halfway through your subscription period.
So, upon subscription, you were charged $8 x 2 (properties) x 1 (month) = $16.
You then change your plan to annual, and are credited for the remaining time
2 properties x$8 = $16
$16 x 0,5 (remaining half of the month) = $8 credit
Then you are immediately charged for the annual plan
2 properties x $6 =$12
12 months x $12 = $144
$144 full price - $8 credit = $136 final price of your first charge after switching plans from monthly to yearly.
Restricted Account ⛔
Your account can become restricted if
your Free Trial expires
the waiting period ends after a failed renewal
your Subscription is canceled.
In this state, you can't add new properties, and all external (non-marketplace) teammates are blocked from your properties, meaning you can no longer schedule them on Turno. Teammates will not be notified of new projects on those properties. You also can’t add new properties. You can, however, still work with any marketplace cleaners that are enabled on your properties.
You can lift the restricted state in the following ways:
subscribing or renewing your subscription
switching to the free tier (i.e., making properties non-billable or removing properties).
When a restricted account is restored, all blocked cleaners are unblocked and can work with you once again.
Canceling ❌
You can cancel your subscription at any time. When you cancel, your account retains all functionalities until the end of your current subscription period (the period you have paid for), after which your account may enter the restricted state depending on your teammates and property configuration. See details on the topics above.
You can also undo your “cancellation request” at any time, provided that your current subscription period is still in effect. This will reactivate your subscription and renew it on the next billing date as usual.
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