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As a Host, What Do I Do After Accepting a Bid?
As a Host, What Do I Do After Accepting a Bid?

Learn more about how to set up your team's newcomers

Lucas avatar
Written by Lucas
Updated over 2 months ago

When you open a search in the Turno Marketplace, cleaners will send you bids. Once a cleaner's bid is accepted, that cleaner will be added to your team. This will open up some options to set them up in your properties.

What it means to accept a bid

Accepting a bid adds the respective marketplace cleaner to your team, and they become your teammates. At this stage, you can share cleaning projects with them by adding them to any of your properties (more details below).

By accepting a bid, you are not assigning a cleaner to one cleaning project alone. You will not be charged in any way at this stage either.


Adding cleaners to your properties

Although searches and bids are meant for specific properties, you can add your new cleaner to any properties you list on your account. This can be done by accessing "My Team" and clicking on the cleaner's properties, where you can choose to add them as primary or backup cleaners:

You can also add teammates to properties from your property settings. Access Properties > click the name of the property > Teammates tab, where an "Add teammate to this property" button will allow you to add cleaners to this property:

It is at this step that you can also set cleaners as primary or backup. Here is a guide on this feature:


Having cleaners accept and complete projects

When you have a calendar linked to your property, the reservations scheduled on it will be imported to Turno. Once a reservation is imported to your Turno schedule, our system will automatically create a cleaning project for it (scheduled by default to happen right after checkout). This project will then be offered to the primary cleaners on the property who will have the option to accept or reject it. If all primary cleaners reject a project, the backup cleaners added to the property will receive it.

If your cleaner is unable to see projects from your schedule, there could be a few settings hiding projects from them. Here is a guide that may help you troubleshoot:


Assigning cleaners to projects

While on the topic of assigning projects to cleaners, by default, cleaners need to accept projects from their end to be assigned. However, you might prefer to add them to projects yourself to bypass this step. Turno offers a feature that enables you to manually assign cleaners to projects, eliminating the need for them to accept. This guide can walk you though manual assignment:


Auto-assign

You also have the option to automatically assign a cleaner every time you have a new project. When you enable this feature, your preferred cleaner will be automatically assigned to new projects as soon as they're generated, them having to accept. However, if a cleaner can't attend a project, you'll need to manually remove them.

Check out the following guide for setting up automatic assignment:


Giving up on a bid you accepted

Accepting a bid can be reverted at any time by removing a cleaner from your team on the "My Team" page, by clicking on the trash bin icon. After being removed from your team, that cleaner will no longer be able to accept or be assigned to your projects, and their chat history with you will also be erased. Essentially, you won't be able to contact each other directly through the app anymore. This action also acts as a block, as cleaners removed this way will not be notified of any new searches you open in their area.

We also have a short guide regarding the process of disconnecting from a cleaner. You can check it here:

In case you disconnect from a cleaner by mistake, contact our support team so we can help you re-add them.


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