Please review all content within 7 days of delivery.
Once assets are auto-approved, we may not be able to make any changes at all — creators may delete content or no longer have the raw files available. To be fair to the creator, please make sure to review promptly and flag any issues within this timeframe. If you need extra review time, please reach out to us prior to auto-completion.
Of course, every project has its nuances, so please don’t feel limited to the points below. If you’re unsure about anything or would like advice on how to best communicate your request to the creator, reach out to us anytime.
✅ Allowed within a revision request:
Adjustments to existing content – Fine-tuning to better align with your expectations.
Re-recording voice-overs – If needed to improve audio quality or better match brand requirements.
Editing scenes – Shortening clips or rearranging footage for better flow and coherence.
Re-shooting specific sections – Only for sections that are fundamentally incorrect or unusable.
❌ Not allowed within a revision request:
Complete re-shoots – Unless there are fundamental issues (poor lighting, framing errors, not following the script, incorrect footage, or extreme length issues). Please reach out to us if you think a re-shoot cannot be avoided.
Off-brief changes – Requests for content that was not part of the original agreed brief.
If changes fall outside the original scope, we’re happy to relay your request to the creator — however, it is at their discretion to accept or decline, and additional compensation may apply for significant deviations from the agreed scope.
Any ‘additional compensation’ would be an additional variation, which you can purchase for £60 via Twirl.