What This Step Is
As part of your application you will be asked to provide your Social Security number. This step confirms that the identity details on your application belong to you, and it is a standard part of rental screening.
If you have an Individual Taxpayer Identification Number (ITIN) rather than a Social Security number, that is fine — we accept it. Enter it in the same step.
This is separate from ID verification, where you photograph your ID. Most applications include both.
How to Complete It
Open your Two Dots application using the link we sent you, or go to app.twodots.com.
Find the SSN step in your list of next steps.
Enter your number carefully and submit.
Enter it exactly as it appears on your Social Security card or your ITIN assignment letter, with no spaces or extra characters.
If It Does Not Go Through
The most common causes are straightforward to fix:
Reason | What to do |
A digit was mistyped | Re-check the number against your card or ITIN letter and try again. |
Your name or date of birth on the application does not match your records | Check the spelling of your legal name and your date of birth. Maiden names, married names, and missing middle names are common causes. |
Your name recently changed | Use the name your records are currently held under, and let us know if it differs from your ID. |
Your number was issued very recently | Contact support. Newly issued numbers can take time to appear in the records used to check them. |
You have neither an SSN nor an ITIN | Contact support before entering anything. Some properties allow this step to be handled differently, and we will let you know what applies to your application. |
FAQs
I have an ITIN instead of a Social Security number. Can I still apply?
Yes. We accept an ITIN in place of a Social Security number. Enter it in the same step of your application.
Do I have to provide a number at all?
It is a required step for most applications. If you have neither an SSN nor an ITIN, contact support and we will let you know what options your property allows.
Is it safe to enter my number here?
Yes. Your information is transmitted securely and is only used to verify your identity for this application. See How Two Dots Handles Your Privacy for how we handle and retain your data.
Should I email my SSN or ITIN to support?
Please do not send it by email. Always enter it directly in your application. If you cannot complete the step, contact us and we will help without needing the number by email.
Need Help?
Contact us via chat, or email applicant.support@twodots.net.