General Onboarding Questions

Common questions during the application process

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Written by Customer Support
Updated over a week ago

What do I need to open an account?

How long does the account approval process take?

  • US Individual - up to 3 business days

  • International Individual - up to 5 business days

  • Entities - up to 5 business days

Types of ID's accepted

US

Non-US

Drivers License

X

Passport

X

X

Government Issued ID

X

What is a Primary Address?

  • A primary address is the address of where you currently live.

  • We cannot accept business addresses or P.O. boxes for a primary address, those can be used in the mailing address field


For questions regarding your Secondary Trading account, contact support@tzero.com

For questions about investing in a Primary Issuance, contact investor_support@tzero.com

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