To help prevent you from falling victim to scams while interacting with Wickie, we can establish a clear set of guidelines on what we will never ask for or do. These rules can be shared with customers to help them identify potential scams and stay secure.
Wickie security Rules:
1. Never ask for sensitive information:
We will never ask for your password, PIN, or private keys.
We will not request your full card details, including the CVV number.
We do not ask for copies of your personal documents unless you're undergoing a verified KYC (Know Your Customer) process through our secure channels.
2. No unsolicited investment advice:
We will never offer unsolicited investment advice or guarantee profits.
We won’t suggest transferring funds to unknown or external wallets for "investment opportunities".
3. No upfront payments or fees:
We do not ask for any upfront fees for account setup, service upgrades, or customer support.
4. No external communication channels:
We will never contact you through unofficial channels like personal emails, WhatsApp, or social media for support.
Always communicate with us through our verified support email (support@wickie.io) or official website.
5. No remote access requests:
We will never ask you to install remote access software or share your screen for support purposes.
6. No urgent threats or deadlines:
We will not pressure you with urgent threats, such as closing your account, unless immediate action is taken.
Any important notifications will be communicated officially, without panic-inducing language.
7. Verify all links and URLs:
Wickie will never send you links to unfamiliar websites. Always verify the URL to ensure it’s our official domain (e.g., wickie.io).
Be cautious of phishing attempts using similar-looking URLs or misspellings.
8. No requests for cryptocurrency transfers:
We will never ask you to send cryptocurrency to any address other than your own Wickie wallet.
Be wary of any messages asking for transfers to "secure your account" or "verify your identity".
9. Official announcements only through verified channels:
Any updates or announcements will be shared through our official channels such as our website, official email newsletters, and verified social media accounts.
Additional tips for customers:
Double-check communications: always verify the sender’s identity by contacting Wickie directly using the contact information from our official website.
Report suspicious activity: if you receive any suspicious messages or requests, report them to us immediately through our support channels.