Our Support team is ready to assist you with any questions or concerns you may have. Support team hours of operation are below (EST Time):
Monday - Thursday: 8am - 3am
Friday: 10 am - 3 am
Saturday: Closed
Sunday: 10 am - 6 pm
We offer three different options for you to reach out:
Chat
To chat with a live Support agent 👉 click here 👈! The chat will automatically start from the blue bubble located on the bottom right of the page.
Or you can directly click on the chat bubble located on the bottom right of the page:
Then, click the 'Ask a question' option:
Select whether you're a faculty member or student:
After sharing a few details with us, our Chat Bot will recommend articles that are relevant to your inquiry. If your question is still not answered, you may click the 'I need more assistance' option to connect with a live agent!
You may also choose to contact our Support team via email at support@ubisimvr.com.
Phone (Faculty only)
Faculty members and instructors can speak to us on the phone by calling tel:
+1 (888) 839-3173.
If we are unable to answer at the moment, please leave a message with the following details, and an agent will call you back as soon as possible:
Your name
The institution you're calling from
A callback number
A summary of your question