To reset your NEON helmet, follow these steps:
Turn on your helmet: Make sure it’s powered on before starting the reset process.
On the power button, press it eight (8) times consecutively.
Count each press: 1, 2, 3, 4, 5, 6, 7, 8.
After the eighth press, you will:
Hear a confirmation sound, and
See a green light appear on the helmet.
This indicates that the reset was successful.
Note: Resetting your helmet restores it to factory settings. After resetting, you’ll need to reconnect it to the NEON app and any other paired devices from scratch.