Crowdfunding-backed products, such as those funded through Kickstarter or Indiegogo, follow a unique return policy due to the nature of crowdfunding.
Returns:
We do not accept returns for crowdfunding-backed products.
Why?
Crowdfunding vs. shopping: Backing a project is a pledge to support its development, not a conventional purchase of a finished product.
Commitment to delivery: Our responsibility is to deliver a product that matches the campaign description. If the item is defect-free and delivered as promised, returns based on personal preferences are not permitted.
Pricing advantage: Backers receive discounted pricing in exchange for supporting the project, which comes with inherent risks and longer timelines.
Warranty:
If your product has a defect covered under our warranty, we’ll replace it. For more information, please refer to our Warranty Policy.
If you have questions, contact us—we’re here to assist!