Need more information about the employee’s experience with Fido by medZERO?
Need more information about the group’s experience with Fido by medZero?
When will my current groups receive this benefit?
Existing groups will receive the benefit upon the start of their new plan year, beginning in July 2025 and continuing on a rolling basis.
Is there any impact on rates? Any cost to individual members to utilize?
No, there is no impact on rates; groups and members are receiving this new benefit at no additional cost.
Can groups opt out of this benefit?
No; the Fido by medZERO Vet Spending Card is a core feature of the UPC program, not an optional add-in.
Do I/my clients have to be involved in the administration? Are balances paid back via payroll deduction?
The Fido by medZERO program is administered by medZERO; there is no administration obligation for brokers or HR. Balances are paid directly by the member via ACH.*
Is there any risk to employers if an employee does not repay their balance?
No, there is no loan risk to employers if an employee does not repay their balance.*
Who should I/my clients/their employees reach out to with questions/issues?
If brokers or HR stakeholders have questions or issues, please contact UPC's Account Management team. Employees/Members should contact Fido by medZERO support directly.
Who do I contact for Broker specific questions?
Contact your Account Manager or Broker Account Executive
* Information provided is for benefits professionals only. Not for employee distribution. Fido by medZERO is administered by medZERO, Inc. with financing provided by its lending partners. United Pet Care (UPC) members are provided access to this program but UPC is not involved in lending decisions, program administration or operations.