The short answer:
If you are a member that is direct pay (paying from your bank account, not as a payroll deduction) you can log into your portal and add your new pet!
The long answer:
If you are a member that is paying via, credit card, debit card or ach you can log into the portal to make add your new pet yourself.
If you are a member that is being deducted through your paycheck or an individual group, you will need to speak to one of our team members for more individualized support. To do that use our chat feature on the site or call us at 877-872-8800.
Here's an easy-to-follow guide for members paying from their bank account"
Start by logging in to your portal and head over to the "My Pets" section.
On the right side of the screen locate the Add Pet button and give it a click.
Update the Pet Type, Name, Age, Breed, and Sex fields for your new furry companion.
Once you've filled in the details, click the Add Pet box at the bottom of the pop-up.
A pop-up will appear to confirm your new rate. Click confirm to complete the addition.
All pet additions to your United Pet Care membership will take effect on the first day of the next month. After your new pet becomes effective, you'll be able to retrieve your updated ID card. Just go to the Documents tab on the left side of your portal screen, look for the most recent date, and download your new ID card. Added pets will become effective the first day of the next month. If you need to discuss the option of your pet having coverage sooner, please connect with our team directly.
*For those who pay for their membership through their employer, please note that this option might not be available to you. If your employer requires you to make changes to your membership through their BenAdmin system, please make the update there. We'll receive the update and contact you by email to gather the necessary information about your added pets.
Remember, in order to enjoy your savings, it's essential to visit an in-network facility and present your ID card at the time of service.