The short answer:
If you need assistance, here's how you can reach us:
Call (602) 266-5303 or (877) 872-8800 Monday-Friday 8AM-5PM (Arizona Time)
Or use our chat function right here on the website.
The long answer:
After-Hours: If you happen to need assistance when our office is closed, don't worry! Just leave us a voicemail or message, and we'll get back to you during the following business day.
Medical Attention for Your Pet: If your pet requires medical attention after hours, your membership includes access to our 24/7 Virtual Care, accessible through your portal. Don't forget to access this perk through your portal.
Finding a Specialist: If you're looking for a specialist within our network, you can use our Specialty Care Search. This tool will help you locate the closest specialist to you using your zip code.
Holiday Office Hours: Please note that our office is closed during the following major holidays:
New Year's Day
Martin Luther King Jr. Day
Memorial Day
Independence Day
Juneteenth
Labor Day
Thanksgiving
Christmas Eve
Christmas Day