The following processes are base examples that demonstrate how WooCommerce aims to sync with Unleashed after the integration is activated.

Once integrated with WooCommerce, products sync as follows:

A condition for integrating with the eCommerce Hub's WooCommerce integration is that the Product Prices in WooCommerce must be Tax Inclusive. Unleashed's integration has been built to accommodate this format with processes in place to convert back to the Unleashed's Tax Exclusive format. If WooCommerce is not set to show "Tax Inclusive" pricing, Sales Orders may fail to import from WooCommerce or the imported Sales Order totals could be incorrect.

Changes made to your inventory's "Available" quantity in Unleashed will periodically export to WooCommerce (15 minute intervals), making Unleashed the master of your inventory. As such, all inventory management and reporting should be completed in Unleashed.

It is recommended that you do not make any manual changes to Stock Quantities in WooCommerce directly.

Once a mapping has been established between an Unleashed Product and WooCommerce SKU, stock availability will export from Unleashed to WooCommerce based on the "SOH Count" setting selected in WooCommerce configurations. The product's "Available" quantity in Unleashed will export to the SKU's "Stock Quantity" field in WooCommerce, where a product's "Available" quantity is calculated based on the following rules:

The "Can Assemble" quantity included is dependent upon the component product's availability within the integration's enabled warehouses. Only updates made to the stock on hand and allocated quantities (not Can Assemble quantity) will trigger a SOH Count's export to WooCommerce.

The following transactions in Unleashed can trigger a stock update to export to WooCommerce:

If the "Decimal Quantity" setting is enabled in your Woocommerce store, decimal stock on hand quantities will sync from Unleashed to Woocommerce to update it's Stock Quantity. This setting will also allow orders to be imported to Unleashed with decimal quantities. For more details, see Product Quantity for WooCommerce.

Customers will be mapped to Unleashed only at the point of Sales Order import from WooCommerce. At this stage, the integration will identify if the WooCommerce Customer matches an existing Unleashed Customer record to establish a mapping using the following criteria.

There is no ongoing Customer synchronisation between Unleashed and WooCommerce. Any edits made to a mapped Customer in Unleashed will not sync to update the WooCommerce Customer, and vice versa.

If a WooCommerce Order has imported to Unleashed, but changes have since been to the order in WooCommerce, those changes will not sync to the existing Sales Order in Unleashed and vice versa. Similarly, the WooCommerce Order cannot be imported again through the integration to replace the original Sales Order in Unleashed. Best practice is to delete or credit the originally imported Sales Order and create a new order in WooCommerce to import.

Refunds processed in WooCommerce do not sync with Unleashed through the integration. A Credit Note must be manually processed in Unleashed to account for any refunds processed in WooCommerce.

After the Woocommerce Order's imported, any change to the Sales Order's status in Unleashed will not sync back to Woocommerce.

Sales Orders will import automatically from WooCommerce to Unleashed based on the WooCommerce Order Status “Processing”. Once the WooCommerce Order is saved with the "Processing" status on the integration will import it and create a new Sales Order in Unleashed. The eCommerce Hub's WooCommerce integration will sync Sales Orders every 15 minutes.

When using the "Import Missing Orders" function within the Data Management tab is used, the integration will review WooCommerce Orders with the status “Processing” and "Completed".

The Customer allocated to a Sales Order created from the WooCommerce integration will depend on the following criteria:

Discounts will be displayed in Unleashed Sales Orders as a percentage on a per order line basis. Unleashed's integration will identify the appropriate percentage discount to apply by comparing the WooCommerce Sales Sub-Total incl. discount to the Sub-Total exc. discount.

WooCommerce support 4 types of discount. The following 3 discounts in WooCommerce will be managed in Unleashed by converting the discount into a percentage discount per Order Line basis in the Unleashed's Sales Order:

The 4th discount is a front page discount only, for example “was 2k, now only 1.8k!”. This “discount” will be treated like an un-discounted line price and will show on the Unleashed Sales Order as simply “1.8k” (using the previous example).

In some cases there may be a variance between WooCommerce's sub-totals and Unleashed's calculated sub-totals for the same Sales Order. These variances are usually caused by differences in rounding between the two systems. As such, "Rounding" charge lines will be applied to imported WooCommerce Sales Orders in Unleashed to ensure totals match between the systems.

The taxes that apply to Sales Orders created in Unleashed from WooCommerce will always align with how the taxes have been applied in WooCommerce, regardless of the tax rates assigned at the customer or product level in Unleashed.

Ensure the required taxes and tax rates have been accurately setup and allocated in the WooCommerce store match the taxes and rates that have been created in Settings > System > Taxes, and upon import, each Sales Order will be created with the appropriate tax per Sales Order and Charge line.

There will be no Contact details, e.g., Contact Name and Phone Number, imported when the Guest Account Mapping is used. Only the Shipping Address will be imported on the appropriate Sales Order.