Review the WooCommerce integration's connection log to identify and fix common errors that can occur when orders fail to import or customers or products are unable to sync successfully.
Review WooCommerce's Connection Log
If your WooCommerce orders are failing to import into Unleashed or if you want to monitor your product and stock availability updates, you can review the Connection Log tab of your WooCommerce eCommerce Hub.
From the main menu, navigate to the eCommerce Hub > WooCommerce.
Select the Connection Log tab.
All product and order sync updates from the previous 7 days will be listed in date order (newest first) in the grid below.
Filter the connection log's grid using the following filter options:
Log Level: Use the drop-down menu to filter the grid's log by type: All, Error, Info, Warning, or Debug.
Search: A free-text field filters the log's details by the specific text entered.
Resolving common WooCommerce integration errors
The connection log retains the sync updates for your WooCommerce integrations over the last 7 days. If an error occurred over 7 days ago and is no longer showing in the connection log, re-attempt importing the order or syncing the product again to trigger a new error message for the connection log.
Orders failing to import from WooCommerce
"Guest Customer" setting is incorrectly set up
The "Guest Customer" setting within the WooCommerce Configuration must exactly an existing Customer Code in Unleashed, for the integration to successfully import a guest customer sale. Please check to make sure this has been input correctly.
Order import status is "Completed"
If the "Order Import" status on the WooCommerce Configuration tab is set to "Completed", but there’s not enough stock available in Unleashed, the Connection Log will display an error to advise as such. The Sales Order will still import successfully, but with a "Parked" status instead. The "Parked" Sales Order will need to be manually completed in Unleashed once enough stock on hand is available to fulfil it.
Tax Exclusive Pricing
It is a requirement for the integration that your WooCommerce store is set to be tax-inclusive. If your pricing configuration is Tax Exclusive, then your sales will fail to import, advising the error message "Reject the order import because the order is not price include tax".
If you see this error in your connection log, please check your settings in the WooCommerce store and adjust to ensure the settings are "Tax Inclusive".
Tax Code Differences
It is a requirement for the integration that your Tax Codes and Rates match between Unleashed and WooCommerce. If these do not match, then your Sales are likely to fail to import with the error message "Unable to Import order. Tax with Code XXX and Rate XXX % not found in Unleashed".
If you see a similar error message within your Connection Log, you may need to adjust or create the Tax Codes and Rates in Unleashed to facilitate a successful Sales Import. For details on managing taxes in Unleashed, see Taxes.