Commonly raised questions regarding the ADA Assist:
General Questions
What is Unum ADA Assist?
Unum ADA Assist helps employers manage ADA accommodation requests through a simple, mobile friendly web application with easy employee self-service, reporting for HR, and built-in decision support. Unum ADA Assist is designed to support informed employer decision-making that is consistent across the workforce.
Where can I learn more about the ADA Assist experience?
For an overview of the employer and employee experience in ADA Assist, you can view the following resources:
For additional information on the Americans with Disabilities Act, please contact us at ADAAssistSupport@unum.com to request Unum's ADA Overview & Handbook for Employers and HR Professionals.
What is the employer and employee journey?
The flow chart below outlines the key phases to the journey:
Access
Intake
Review & Decide
Ongoing management
What are the emails that employees will receive from ADA Assist?
Find more information about emails sent from ADA Assist here: ADA Assist Emails
How do I learn about updates to ADA Assist?
Updates are made on a regular basis to improve functionality, make any needed fixes and release new features. Follow along here.
What if I need additional support on how to use ADA Assist?
The ADA Assist Customer Success Team is happy to assist you! Contact us at: ADAAssistSupport@unum.com.
Does Unum offer consulting on ADA?
Yes, for a small buy-up fee, ADA Consulting can be purchased when employers need support with the most difficult ADA decisions or if general guidance would be helpful.
Contact ADAAssist@unum.com to request a consultation.
Setting up and Launching ADA Assist
Is a Roster File required?
No. A Roster File is not required, however a user must be added to ADA Assist, complete with employee email and employee ID, before the employee can register. Learn more: Managing Employee Accounts.
Can we Integrate our Total Leave File Feed to add Employees to the Tool?
Yes! We can integrate an employers' file feed that is being utilized by their Total Leave Platform. We will request this information on the Set up survey and based on the Employer' request, we will begin the process to automate a weekly file feed upload to the ADA Assist.
Which fields of the roster file are required to include to ensure a successful upload?
Both the employee ID field and at least one employee email address are required (can be either work email or personal email address). However, we recommend also including the employee’s first and last name. Review the ADA Assist Roster Guide for more information.
How do employees without email addresses use ADA Assist?
Employers will either need to collect missing information from employees to create their accommodation manually with the supplied information.
Can I change the email address associated with an employee?
Yes! Admins can go into the Employees User card and update their email. This can be done as long as the same email is not in use by another employee in the company.
What if an employee does not have access to a computer or smartphone?
An internal ADA Assist admin can submit a request and update an employee’s records to accurately reflect content that the employee is unable to provide due to being unable to access the solution.
Is there a limit to the number of employees or administrators that can be added?
No. Super Admins will be able to add additional Admins.
Once I’ve submitted the Set-Up Survey, how long will it be before I can expect for the solution to be delivered?
It’s anticipated that your solution will be delivered within a few business days or as indicated on the set-up survey.
Features & Functionality
What type of reporting will be available and how will it be accessed?
You will see high level reporting on request status on the Dashboard as soon as you log in as an administrator. These views can be filtered by the locations provided in the roster file.
How soon can a report be downloaded after new information is uploaded to the solution?
Newly submitted data is batched nightly to allow reports to be generated the following day after submission.
Will the Unum ADA Assist Solution allow for customization?
There are many things that can be customized in the ADA Assist.
The ER’s custom forms can be uploaded into the tool, such as their Medical Certification Forms and Fitness for Duty forms. Or the ER can use our form vetted by our ADA experts and Legal team.
Custom settings for forms requirements due dates, reminder notices cadence, contact HR message, email sender and subject customization.
There are many others that we review in the set up process for the onboarding.
The question path script for the employee’s submission is dynamic content. It changes based on the employees answers and drills down for additional information. This script is NOT customizable but, the employer can ask additional information if needed as part of the interactive process.