This article is written for patients. If you're practice staff, you can share it with patients who can't log in to the portal.
I forgot my Patient Portal password. How do I reset it?
On the Patient Portal login page, click Forgot password?
Enter your Patient Portal username and click Send.
Check your email for a password reset link.
Click the link, then enter your new password twice.
Click Confirm.
⚠️ Important: The password reset link expires after 15 minutes. If it expires, start again from step 1.
I didn't get a password reset email. Why?
The reset email is only sent if:
Your practice can find your account with the username you entered, and
Your practice has a current email address on file for you.
If you don't get the email, check your spam or junk folder. If it's not there, contact your healthcare provider's office to confirm your username and email address.
Why do I have to verify my account after resetting my password?
For your protection, you must verify your account again after you log in with your new password.
If you're asked for a verification code and don't have it, contact your healthcare provider's office. They can help you finish verifying your account.
I forgot my Patient Portal username. How do I find it?
On the Patient Portal login page, click Forgot username?
Enter the email address linked to your Patient Portal account.
Click Send.
Your username is sent to that email address.
Who do I contact if I still can't log in?
Contact your healthcare provider's office. Your practice manages your Patient Portal account and can help you get back in.