Want your Upfirst virtual receptionist to answer only when you can't? Conditional call forwarding sends calls to Upfirst when:
Your line is busy
You don't answer after several rings
Your phone is turned off or out of service
Want to send all of your calls to Upfirst instead of just your missed calls? Go to this article.
An important note for iPhone users
Important: You must disable visual voicemail first. If you skip this step, your calls may go to voicemail instead of your Upfirst receptionist.
How to disable visual voicemail
Go to Settings
Scroll down and tap Phone
Tap "Call Forwarding & Visual Voicemail"
Toggle off Visual Voicemail
Set up conditional call forwarding
Find your carrier below and follow the steps. These codes work for both iPhone and Android.
T-Mobile
Dial
*004on your phoneEnter your 10-digit Upfirst number
Press
11#Press Call and wait for a success message from T-Mobile
To turn off: Dial ##004# on your phone's keypad
Verizon
Dial
*71on your phoneEnter your 10-digit Upfirst number
Press Call and listen for a confirmation message
To turn off: Dial *73 and listen for a confirmation tone
AT&T
Dial
004on your phoneEnter your 10-digit Upfirst number
Press
*11#Press Call and wait for a success message from AT&T
Testing your setup
After setting up conditional call forwarding:
Use another phone to call your business number
Don't answer the call
Your Upfirst virtual receptionist should answer after a few rings
Troubleshooting
If calls are still going to voicemail, double-check that visual voicemail is disabled
If calls aren't forwarding, try disabling and re-enabling conditional call forwarding
Make sure you've entered your Upfirst number correctly
Contact your carrier if you're still having issues - some plans may need call forwarding enabled