Overview
There are two ways your packages may be insured through Upright Lister:
ShipSurance Insurance: Packages with a declared value greater than $100 can be insured through integrations with Shipsurance, depending on where you are shipping from. If you go with this option, you will be charged for the insurance
Default Carrier Insurance: USPS Priority Mail, UPS, FedEx, Canada Post Priority, Xpresspost, and Expedited Parcel all include insurance for items valued up to $100 at no additional cost
By default, shipping insurance will apply automatically to all orders over $100 USD based on your insurance threshold setting. Orders valued at or under $100 will have insurance directly via the carrier (FedEx, UPS, USPS Priority Mail).
This guide explains how to add or remove insurance to orders. You cannot insure items for higher than $100 through carrier insurance.
Table of Contents
Insurance Options
Depending on order value and warehouse location, you have two options for package insurance. The following sections provide a brief overview of each option.
Default Carrier Insurance
USPS Priority or Express Mail, UPS, FedEx, and Canada Post all include free insurance for packages where the combined value of items is up to $100 at no additional cost
USPS First Class and Parcel Post do not include free insurance
File claims directly with the carrier only if the declared value is less than $100
US-Based Upright Lister Clients: Shipsurance
Shipments must originate from the United States of America to be eligible for Shipsurance package insurance
Shipsurance will insure your shipment for 0.75% of the declared value, with a $0.75 minimum
Shipsurance requires a signature for any shipment that includes jewelry, laptops, or cellphones worth over $1,000
Packages shipped through Lister's Shipsurance integration can be insured for up to $15,000 for most services levels and up to $1,000 for packages shipped via USPS First Class International Mail
Unlike most carrier-direct insurance, Shipsurance will cover all jewelry items valued up to $15,000
Click here to read Shipsurance’s Terms of Service
Review our guide on How to File a Claim with Shipsurance for details on filing a claim with Shipsurance
Non-US based Upright Lister Clients: EasyPost Insurance
EasyPost will insure your shipment at a cost of 0.8% of the declared value, with a $1 minimum
Packages shipped through Lister's EasyPost integration can be insured for up to $15,000
Exclusively for Upright Lister users, EasyPost will cover all jewelry items valued up to $15,000
Click here to learn more about EasyPost insurance. Please note these are EasyPost's standard terms of use
NOTE: Insuring packages valued between $5,001 - $15,000 is exclusively available through Lister's EasyPost Integration
Review our guide on How to File a Claim with EasyPost for details on filing a claim with EasyPost
How to Add or Remove Insurance on an Order
Based on the default insurance threshold setting in Admin>Shipping, any order with a combined item value over $100 USD will automatically add Shipsurance insurance (If you’re based in the US) or EasyPost (if you’re based outside of the US).
Note: Orders in non-USD currency must be manually converted to USD. Click here for more details.
How to Add Insurance
If you want to add insurance to an order valued at less than $100 (for example, if the package is shipping via USPS First Class), you can manually add insurance by following the steps below:
Click the shield icon next to “Declared Value” to add Shipsurance or EasyPost insurance based on your location
Once the insurance has been added, details will populate to the top of the “Rates” column. From here, purchase your shipping label as normal
How to Remove Insurance
Although not recommended, you can manually remove insurance on a package by following the steps below:
Click the shield icon next to “Declared Value” to remove Shipsurance insurance
The order subtotal will be removed from the Declared Value field. From here, purchase your shipping label as normal
Related Guides
Have questions? Reach out to us at support@uprightlabs.com or via chat anytime between 9 am - 6 pm ET, Monday to Friday.