Overview
This article will outline troubleshooting steps for issues you may encounter setting up your Bluetooth ring scanner with Link.
Table of Contents
Compatible Ring Scanners
The Link app supports two models of Eyoyo ring scanners, both of which have the same setup with Link.
These scanners can be purchased on Amazon, and either one will work. Purchase links below:
Ring Scanner Not Powering On
Connect the ring scanner to a USB type c cable and let charge for at least 1 hour
Bluetooth Pairing Troubleshooting
If the steps outlined in the guide How to Setup Ring Scanners to Use With Link don’t work, you can try forcing the device to pair using the user manual by following the steps below:
Step 1: Locate Pairing Mode Setting in User Manual
Navigate to the Pairing Mode Setting section of the user manual and scan the "Bluetooth HID Pairing Mode Barcode" with your scanner
Your scanner should beep and start flashing
Step 2: Select Scanner from Bluetooth Menu
As the scanner is flashing and in pairing mode, go back to your iOS device's Bluetooth settings, the ring scanner should appear there as its model name. Tap to pair it to your iOS device
Once paired, “Connected” will show next to the model name. Your app will now remember the scanner each time it's turned on!
Note: The name of the ring scanner may be different than below. We have seen everything from "Barcode Scanner HID" to "EY-XXXXX-XXX".
Your scanner is now paired! Your app will now remember the scanner each time it's turned on.
Keyboard Not Showing Troubleshooting
If you have a ring barcode scanner connected to Link, you may find the keyboard does not pull up when tapping into a search field. Follow the steps below to get the keyboard to pull up.
Ensure the search field is selected
Press the button on your ring scanner twice
The keyboard should pull up
If your keyboard still doesn't show up, navigate to the "Pull up and Hide Keyboard" section of your ring scanner user manual and scan the barcode twice.
Related Guides
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