It's important to return your rental on time to not disappoint another member in the community who has their eye on the item.
Late fees occur for one of 3 reasons:
You don't have enough Stream Coin in your Upstream Wallet for the item you’re currently streaming. Find out how to buy more Coin here
There is a problem with the monthly subscription payment and you need to update your payment details
You’ve failed to return the previous item on time (outside our 3-day grace return period) before receiving your next item.
Without sufficient Stream Coin in your Upstream Wallet, you will be charged a late fee at a cost of £4 per day beyond the original 30-day one-month Rental Period. When members have accumulated 7 days of late fees, we will charge their card £28 and suspend their account to avoid any further charges.
If there are under 7-days of late fees when your subscription renews each month, we will also charge the accrued late fees to your card.
Our members will be contacted via our app and SMS message to notify them of late fees, before they are charged.