All of our building addresses are listed below, but if you are having anything delivered during your stay, please be advised that there are a selection of postcodes for the building – simply visit the Royal Mail Postcode Finder to find out the right postcode for your flat.

You can find a guide to the Royal Mail postcode finder here.

During your stay, you’re welcome to get any non-perishable items (such as clothing or books) delivered to urbanest, and we'll look after them for you for a few days until you collect them 👏

If you are getting a fresh food delivery from a grocery provider (such as Tesco or Waitrose), or takeaway delivery company (such as Deliveroo), you must be home to receive the delivery at reception. We will not take them on your behalf.

If you are getting a boxed food delivery, such as Frive, Prep Kitchen or Hello Fresh, we can accept these at our reception, but you must collect them the same day. We will dispose of any items that are not collected by midnight on the day of delivery.

For more information on food deliveries, please see this article.

For deliveries which are not perishable (food deliveries), we are happy to take them on your behalf and will store them for a few days until you collect them. You will receive an e-mail with a QR code when you are able to collect your item(s); this may be some time after they have been delivered if there has been a large delivery to sort through - please be patient with us as this can be hundreds of parcels at the same time.

You can leave return parcels with the reception team, who will hand them over to the courier when they arrive. Before dropping off your return parcel, please email the return details (such as tracking information) to a team member at the front desk.
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Once your return details are received and recorded, the onsite team will assist you with the handover process when you leave the parcel at reception.

To ensure smooth delivery and proper handling, address your parcel with the following information:

Please note that urbanest accept no responsibility for any items sent in advance of your arrival, and all liability remains with yourself.
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To help you settle in we can accept online orders for essential items, such as kitchen or bedding essentials.

Urbanest accepts parcels only 1–2 days prior to your check-in date. Deliveries outside this timeframe will not be accepted. Each tenant may send up to two packages, provided they meet the essential items criteria.

Once your parcels are delivered, you will receive instructions on how to collect them. Parcels will typically be stored either in the post room of the property or at the reception desk, depending on the building layout. Always present identification or proof of tenancy while collecting your items.

Your mail (letters) will be delivered by a Royal Mail officer and placed in your flat's letter post box which are located on the ground floor near the reception area of your building.

To access your flat's letter post box, you will need to ask the team at the reception desk for the post key. Once you're finished checking your letterbox, please return the key back to a team member at the reception desk.