As per our check-in process, please let us know in advance when you are expecting to arrive at urbanest by selecting your expected arrival slot on your urbanest Portal.

To do this, simply:

If you need to update this slot, just log back in and select a new time.

Please note that arrival slots are strictly limited, and availability is first-come, first-served.

If you booked via UCL at King's Cross, KCL at Vauxhall, City or Battersea, or through another partner, you should book your arrival time with your institution and not with urbanest.

No worries at all! Our teams are based on-site 24/7, so just head to your new home as planned and we'll be happy to check you in. If it's busy and you miss your slot, you may just need to wait a little while.

If there isn't your preferred arrival slot remaining, that means we have reached our capacity for check-in on that date/time. If this is the case, you should pick a later or earlier date/time.

Due to the short space of time between our 2023-24 customers departing and our 2024-25 customer arriving, we are unable to offer early arrivals in any circumstance.