This information is only for students who have booked directly with urbanest. If you booked through a partner university (NYU, KCL, UCL), please check with them for details about your check-in process.
Before check-in
To make check-in smooth and stress-free, please ensure the following four steps are completed on your urbanest portal before you travel:
Uploaded all of the required tenancy documents on your portal
Complete your Online Check-In
Book your arrival slot (choose the time you expect to arrive)
Pay your first instalment plus any outstanding invoices (rent payments)
Being fully prepared helps you collect your keys quickly and start settling into your new home.
How do I check-in?
When it’s time for your arrival slot, simply head to reception with:
Your original photo ID (passport or government official ID)
Provide confirmation that all steps on your portal are complete
A member of our team will hand you your keys and direct you to your room.
Important reminders:
Any outstanding balance must be paid online before keys can be issued.
Tenancy documents and the check-in form must be uploaded in advance.
We cannot take payments at the reception desk. Payments can only be made via your portal before arrival.
If there is an outstanding amount on your account, your check-in form is not complete and your Tenancy Documents have not been uploaded you will not be able to check into your room.
When can I check in?
Our check-in time slots are typically made available in August if you have booked with us directly. You will receive an email letting you know when this action can be completed.
If you're arriving after your Tenancy start date please let us know, so we can update your account and notify the team of your new arrival date.
During the academic year (November-June) or in the summer, check-in is from 3pm on or after your tenancy start date. You should also book your arrival slot on your portal.
Can I ship items to urbanest when I arrive?
We’re not able to accept any personal belongings before you check in. This includes anything shipped in advance, dropped off in person, or delivered by a storage company prior to your arrival.
To avoid delays or items being returned, please arrange for your belongings to arrive after you’ve moved into your room so you're available in person to sign and accept these items.
Can I arrive earlier than my tenancy start date?
We’re unable to offer early arrivals due to the short turnaround between tenancies.