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Why Do Credits Expire?

Why Twain credits carry an expiration date: no separate platform fee, volume discounts, the rising cost of AI research, and how modes let you control what you spend per lead.

1. All-In-One Pricing (No Hidden Platform Fees)

Most SaaS companies charge a high monthly "Platform Fee" just to access their tools, and then charge you for usage on top of that.

With Twain, you aren't paying for the platform + usage—you are only paying for usage. Your credit purchase includes:

  • Access to our AI Agents.

  • Unlimited seats for your team.

  • Maintenance and hosting of the platform.

Because the cost of running the software is "baked into" the credits, expiration dates ensure we can continue providing a high-performance platform without charging you a separate subscription fee.


2. Rewarding High-Volume Commitment

We offer tiered pricing to support businesses of all sizes. Clients who commit to larger credit packages benefit from a significantly lower price per credit.

The expiration date allows us to offer these deep discounts to users who intend to run high-volume outreach. This "volume-for-value" trade-off is what keeps Twain affordable for growing teams.


3. The Rising Cost of AI Research

Unlike traditional software, where costs usually go down as technology scales, high-level AI research and data processing are becoming more expensive.

  • Compute Power: Running agentic search, where an AI browses the web, reads public activity, and analyzes signals, requires large amounts of expensive GPU time.

  • Data Quality: Accessing high-quality, real-time data to find your buying signals is a rising cost that we absorb for you.

By using an expiration model, we can accurately forecast our research costs and ensure that every Twain user is getting the most up-to-date, high-powered AI models available on the market today.


4. You Decide How Much of That Cost to Spend

Research depth is the single biggest driver of what a lead costs us to produce, which is why you get to choose it per lead rather than paying one flat rate for everything.

  • Base runs a lighter pass and costs 1 credit.

  • High corroborates signals across several sources and adds a reasoning step, at 2 credits.

  • Ultra runs multi-step reasoning and plans the sequence before writing it, starting at 10 credits.

A large prospecting list and a short list of strategic accounts no longer have to cost the same. See How Modes Work: Base, High, and Ultra.

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