Start here
You have two separate passwords: one for your UZO dashboard and one for your trading platform account. Reset the dashboard password from the UZO login page. Reset the trading platform password from inside your dashboard. Pick the right one below and you are back in within minutes.
Which password are you resetting?
The fastest fix depends on where you are stuck. If you cannot reach your dashboard at all, you need the dashboard password. If you can open your dashboard but MetaTrader 5, TradeLocker, or MatchTrader rejects your login, you need the platform password.
Where you are stuck | Password to reset |
Cannot log in to the UZO dashboard | Dashboard password |
Dashboard works, platform login fails | Trading platform password |
Reset the dashboard password
This is the email and password you created when you signed up with UZO.
Go to the UZO login page and select Forgot password.
Enter the email address you used to sign up.
Open the reset email and follow the link to set a new password.
Log in with your email and the new password.
The reset link is time-limited. If it has expired by the time you open it, request a fresh one and use the newest email.
Reset the trading platform password
Your platform password is the one you type into MetaTrader 5, TradeLocker, or MatchTrader to load your account. It is managed from inside your dashboard, not from the platform app.
Log in to your UZO dashboard.
Open the account you are trading and find the platform credentials section.
Change or regenerate the platform password there.
Use the updated password the next time you connect in MetaTrader 5, TradeLocker, or MatchTrader.
Changing the platform password in your dashboard updates what you type into the trading app. If the app still rejects the old password, close and reopen the login screen so it picks up the new one.
No reset email arrived
Most missing emails are sitting in the wrong folder or tied to a different address. Work through these before reaching out.
Check your spam and promotions folders. The reset email often lands there.
Confirm you are using the exact email address you signed up with. A typo or a second inbox is the usual cause.
Wait a minute or two, then request a new link and use the most recent email.
Add support@uzo.com to your contacts so future messages arrive cleanly.
Still locked out
We will get you back in
If no reset email arrives after confirming your sign-up address, email support@uzo.com from that same address. Tell us whether it is your dashboard or platform password, and we will verify your account and restore access.
Sending from the email tied to your account lets us confirm it is you quickly, so the fix is faster.
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