The short answer
Your trading platform is the live, authoritative view of your account. The UZO dashboard reads from the platform and can lag it by a short delay, so a recent trade may already show on the platform before your dashboard catches up. In almost every case, waiting through the sync window resolves the difference.
If your profit, drawdown, or trading-day count looks frozen or wrong, it is usually a timing gap between two views of the same data, not a calculation error. Below is exactly how the two stay in step, and how to tell when something genuinely needs our help.
The platform is live, the dashboard syncs
Your trades execute on the trading platform (MetaTrader 5, TradeLocker, or MatchTrader). That platform is the source of truth for your balance, equity, and open positions in real time.
The UZO dashboard sits on top of that data. It pulls your activity from the platform and presents it as progress toward your objectives. Because it reads from the platform rather than executing your trades itself, it can trail the platform by a short delay. If the two disagree right after you close a position, trust the platform and give the dashboard a moment to update.
Why trading-day counts can lag
A trading day is counted from recorded activity, not from simply having the platform open. A day registers once your positions for that day are recorded, so the counter can appear to lag a session you just traded.
This matters most on the steps that require a minimum number of trading days. If you traded today but the dashboard still shows the prior count, let the activity record and sync before assuming the day did not count. Your minimum-day requirement is shown on your dashboard for your specific challenge.
Open trades vs closed trades in your metrics
Not every metric updates at the same moment, and that is by design.
Equity-based metrics react to your open floating profit and loss in real time. As an open position moves for or against you, your equity, and anything measured against equity, moves with it.
Some objective counters settle only after a trade closes, because they are measured on realized results.
So a number can look like it is moving in one place (your live equity) while a related objective has not changed yet (it is waiting for the trade to close). Both behaviors are correct; they are measuring different things.
Why the math looks slightly off
UZO applies real spreads and commissions uniformly to every account, exactly as a live trading environment would. That means your platform numbers will differ slightly from a quick mental calculation based on price alone.
If you estimate a result from the entry and exit price and it does not match the platform to the cent, the gap is almost always the spread and commission, not a dashboard fault. The exact spreads and commissions in effect are visible in your live pricing.
The one thing to remember
Platform first, dashboard second. The platform shows you the live truth; the dashboard catches up to it. Your daily drawdown limit also resets at 00:00 UTC, which can explain a figure that looks reset overnight.
When a mismatch is a real problem
If the platform and the dashboard still disagree after the sync window has passed, that is worth a closer look. Contact us at support@uzo.com and include:
Your account number.
A screenshot of the platform value.
A screenshot of the dashboard value that differs from it.
The approximate time you placed or closed the trade in question.
With those four things we can reconcile your account quickly. Without them, we have to ask for them first, which only adds delay.
Related
Dashboard tour
Your profit target and trading objectives
How your evaluation is assessed
Contact support effectively: what to include for a fast fix