The short answer
Email support@uzo.com. That is the primary way to reach a real person at UZO for any question about your account, evaluation, platform, payout, or billing. A member of our team reads and answers every message.
There is no phone tree to navigate and no bot you have to argue with first. One address, staffed by people who know the product, handles everything across all five challenge types and all three platforms.
The fastest way to reach us
Write to support@uzo.com from the email tied to your UZO account. Using the same address you signed up with lets us find you instantly and skip the back and forth of identity checks before we can even look at your issue.
Put the specific problem in your subject line. A clear subject like "Payout pending on Instant account" reaches the right person faster than "Help". The more precise you are up front, the fewer rounds it takes to resolve.
If a live chat option appears on your dashboard, you can use it as well. Current availability and any additional channels are shown on your dashboard, so check there for what is open right now rather than relying on a fixed schedule.
What support can help with
Our team covers the full lifecycle of your time with UZO, not just one slice of it. Whatever stage you are at, the same address gets you to someone who can act.
Account: login, profile, email changes, and access questions.
Evaluation: how targets, drawdown, and the rules work across One Step, Two Step, Instant, Instant Pro, and Instant 24h.
Platform: setup and connection help for MetaTrader 5, TradeLocker, and MatchTrader.
Payout: status, methods, and timing on rewards you have earned.
Billing: your evaluation fee, receipts, and refunds.
For identity verification specifically, UZO uses Veriff, and that step happens only after you pass an evaluation. You never need to verify your identity to start. If you have a KYC question, write to the same address and we will point you to the right step.
What to have ready before you write
A little context in your first message usually saves a day. Including the right details means we can investigate immediately instead of asking for them and waiting on your reply.
The email address on your UZO account.
Which product and account you are asking about (for example, a $100K Instant Pro account).
Which platform you trade on (MetaTrader 5, TradeLocker, or MatchTrader).
A clear description of what happened, with the date and time if it relates to a specific trade, breach, or payout.
A screenshot if the issue is visual, such as an error message or an unexpected number on your dashboard.
Exact figures like your spread, commission, or current drawdown are shown on your dashboard and in your platform. Sending a screenshot of what you are seeing is faster than describing it, and it lets us match your view to ours precisely.
Who you are talking to
UZO is operated by two real, licensed entities. EonStrategy L.L.C-FZ (UAE, licence 2204298.01) is the principal operator, and UZO LTD (Saint Lucia) operates the MetaTrader 5 simulation platform. When you email us, you are reaching the team behind those entities, not a reseller or a middle layer.
One address, real people
Send anything you need help with to support@uzo.com. We read every message and answer it ourselves.
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