Why This Matters
Sending a warm, professional confirmation after a booking reassures guests that their stay is secure and sets a positive tone. Clear post-booking communication:
Builds trust and confidence – Guests feel valued and confident that their stay is organized.
Reduces unnecessary questions – Clear details up front minimize confusion or repeated inquiries.
Sets expectations early – Guests understand check-in procedures, house rules, and what to anticipate.
Prevents no-shows and last-minute issues – A friendly confirmation encourages commitment and reduces misunderstandings.
What You Need
The guest’s booking has been accepted on Airbnb
You can view the full booking details (guest name, check-in date, number of guests, etc.)
Step 1. Personalize the Message and Send the Booking Confirmation Message
Use the guest’s first name.
Confirm booking details (check-in date, number of nights, number of guests).
Hi [Guest First Name],
Thank you so much for booking with us, we’re excited to host you!
Just confirming your reservation details:
Your stay begins on [Check-in Date] for [Number of Nights] night(s) with [Number of Guests] guest(s).
If you have any questions before your trip, feel free to reach out. I’m happy to help with anything you need!
I’ll also message you again on the day of check-in to ensure everything is good on your end and to provide your check-in guide.
Looking forward to hosting you!
Best,
[Your Name]
Step 2. Create a scheduled quick-replies (Use Quick Replies to Save Time)
Quick replies are message templates you can create in Airbnb Messages to streamline communication on common topics. You can personalize them with guest and reservation details, like names, check-in dates, or house rules.
Scheduled quick replies can be applied to current and upcoming reservations in your listing’s time zone. They aren’t sent automatically by default, but you can schedule them for before or after specific events, customize them, or send early. A full timeline of sent messages is always available for review.
Add a calendar reminder or task to send the check-in day message
Ensure check-in instructions are prepared and ready to send
Sending a thank you message shortly after booking
Hi [Guest First Name],
Thank you for confirming your reservation! I’m excited to welcome you on [Check-in Date]. Check-in is available from [Check-in Time] onward.
As a reminder, here are our house rules:
[House Rules]
If you have any questions before your stay, feel free to reach out. Looking forward to hosting you!
Best regards,
[Your Name]
Sending a check-in reminder a couple days before the trip starts
Hi [Guest First Name],
The listing is located at [Address], and here are the directions:
[Directions]
The Wi-Fi network is [Wi-Fi Name] and the password is [Wi-Fi Password].
If you’d like any tips or recommendations about the city, feel free to reach out, I’m happy to help!
Looking forward to hosting you!
Best regards,
[Your Name]