Why This Matters
Sending a message the day before check-in reassures guests, sets expectations, and provides key details like the House Manual and smart lock code. This proactive communication:
Builds trust and excitement before arrival
Reduces confusion or delays with smart lock access
Encourages guests to review the House Manual
Sets clear boundaries around urgent vs. non-urgent communication
What You Need
Guest’s check-in is scheduled for the next day
House Manual quick reply is set up in Airbnb messaging
Smart lock is programmed and code activation time is confirmed
Step 1. Personalize and Send the Pre-Check in Message
Hi [Guest First Name],
I’m excited to welcome you tomorrow!
Your smart lock code will be active from 3:45 PM on [Check-in Date] until 10:15 AM on [Checkout Date]. Check-in is anytime after 4 PM. If you’d like to arrive earlier, please let me know in advance.
Here’s our House Manual with everything you need: check-in steps, address, Wi-Fi, house rules, and FAQs. Please give it a quick read.
Important:
Urgent issues: ( your phone number)
Non-urgent: message on Airbnb or SMS
What time are you planning to check in tomorrow?
Looking forward to hosting you!
[Your Name]
Step 2: Attach the House Manual
Use Airbnb’s Quick Reply feature to attach your saved House Manual message.
Step 3. Add a Note for Yourself
Schedule a reminder to send the smart lock code on the check-in day.