Obviously, we’re sorry to hear that you want to return your new purchase, but we won’t make a fuss about it.

You can easily request a return and refund within 30 days of receiving the product. Simply reach out to our Valyuu customer service team, and they will guide you through the process. You will receive a return label to send the device back to us, free of charge and insured.

We greatly value your feedback, so please let us know the reason for your return.

Once we’ve received your return, we will inspect it within 3 working days, and if no defects or damages (such as water damage, impact damage, repairs, or other reasons) attributable to you are found, we will promptly refund your money.