When will I be updated on my case?

Vault Platform provides in-app and email notifications.

Tori Reichman avatar
Written by Tori Reichman
Updated over a week ago

After submitting a report, you'll automatically receive notifications when:

  • Your report status changes. For example, you'll be notified when the Case Team opens your report and updates it from "New" to "Read".

  • A member of the Case Team sends you a message via Vault's secure messaging feature.

  • A member of the Case Team closes your case.

You'll receive these push notifications directly, either in the mobile app or open-reporting, based on how you submitted it. You can also enable email notifications.

For more information on how to enable notifications, please click here.

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