At Velo, we are committed to ensuring that every package reaches its destination in perfect condition. To maintain the integrity and quality of our shipments, we ask that all senders follow these essential packaging guidelines:
1. Proper Packaging
To avoid any mishandling or damage during transit, all shipments must be packed appropriately. We require that every package be delivered using either:
A courier bag for lightweight and flexible items.
A sturdy box for bulkier or fragile goods.
Using the correct packaging ensures that your items remain safe and secure throughout the shipping process.
2. Correct Shipping Labels
A properly labeled package helps in accurate and efficient delivery. Please ensure:
A shipping label with a width of 100mm is affixed to the package.
Labels are clearly visible and securely attached.
Packages with incorrect or missing labels will not be accepted.
Having a correct and legible label minimizes errors and ensures prompt delivery to the right recipient.
3. Photo Documentation for Occasional Shippers
For customers who do not ship packages daily, it is essential to keep a photo of the package before shipment. This is necessary in case any issues arise, as it allows for verification and faster resolution. Maintaining visual proof can assist in securing compensation or addressing disputes efficiently.
4. Secure Packaging
Proper sealing and protection of packages are crucial to prevent damage. We recommend:
Ensuring all boxes and courier bags are properly sealed.
Using adequate padding, such as bubble wrap, for delicate items.
Note that fragile items are not insured, so they should be packaged with extra care.
By following these precautions, you can significantly reduce the risk of damaged goods during transit.
Need Assistance?
If you require further guidance on packaging or shipping best practices, our customer service team is always available to help. Contact us for expert recommendations to ensure your shipments are processed smoothly and securely.
Thank you for your cooperation, and happy shipping!