Forgotten password

Go to app.vemcogroup.com → click Forgot? → enter your email → follow the reset link in your inbox.

SSO / Microsoft login

Make sure you are using your Microsoft work account (not a personal account). SSO must first be configured by your company Admin — contact them if you have never used it before.

Account locked or deactivated

Contact your company Admin to check whether your account is still active. Admins can reactivate accounts under ⚙ Settings → Users.

Two-factor authentication (2FA)

If 2FA is enabled, check your authenticator app or email for the code. Codes expire after 30 seconds.

Still not working

Email support@vemcogroup.com with your email address and company name.