Questions this answers
Visitor count seems wrong · Data looks incorrect · Numbers don't match · Count is too high or too low · Occupancy counter is wrong · My data shows zero
Answer
Here are the most common causes and fixes:
Live Inside count is wrong | The system counts entries and exits separately. If the sensor missed an exit event, the count may be higher than actual. It self-corrects over time. Admins can also manually reset it: hover the widget → ⋯ → Reset inside (requires Reset inside permission). |
Historical data looks incorrect | Admins can correct raw data in ⚙ Settings → Data Manager. Select the location and date range, edit the cells, add a correction note, and save. All edits are logged for audit purposes. |
Widget shows "Sample data" | The sensor is in test mode or not yet connected. Check ⚙ Settings → Devices to verify the sensor is online and assigned to the correct location. |
Opening hours filtering | If the widget uses opening hours filtering, data outside those hours is excluded. Check the location's opening hours setting under ⚙ Settings → Companies → [location] → Opening Hours. |
Wrong source selected | Make sure the widget or report source matches your intent — Location (combined), Zone (specific area), or Entrance (individual door). |
For significant data discrepancies affecting multiple days or locations, contact support@vemcogroup.com with the location name, date range affected, and a description of the issue.