Questions this answers
Subscription question · Renewal · Renovação · Invoice copy · Faktura · Change package · Lite / Basic package · Lite to Pro upgrade · Private cloud license · Upgrade plan · Billing question · reactivate account · cancel contract · gender / demographics add-on licence · subscription order created notification · e-conomic invoice failed
Answer
Subscription, license, and renewal questions are handled by our billing team. A few quick notes:
Packages & upgrades: Lite, Basic, Pro, and private cloud licences can be changed or upgraded (e.g. Lite → Pro, or adding a gender/demographics add-on) — tell me what you need and I'll route it to billing.
Renewals: share your company name and I'll connect you with the right person to renew or adjust.
Reactivating a suspended account? Tell me the company/site name and I'll get billing to restore it.
Cancelling a contract? I'll pass this to your account owner — note that notice terms in your agreement may apply.
Invoice copies: invoices are issued from our finance system (not inside Vemcount). I'll pass your request to billing to send a copy.
"Subscription order created" email? That's an automatic confirmation that a new order/licence was registered — no action needed from you. If it looks wrong or you didn't expect it, tell me and I'll have billing verify it.
Tell me your company name and what you need, and I'll get it to the right team.