1. Billing Info (Account → Billing Info)
Here you edit company-side details that the platform stores on your seller profile:
Legal entity name (optional but recommended)—shown on invoices as your official registered name.
First / last name, phone, and full registered address (street, city, postal code, province/state where applicable, country).
Saving updates your profile via the seller API. This is not where you change your subscription plan or card—it is your legal and contact identity for invoicing and records.
2. Subscription (Account → Subscription)
This page is described in the UI as where you manage your plan, billing, and payment methods.
What you do yourself
During trial: see remaining days; use Choose plan when you are ready to pick paid access.
Without an active subscription: start Annual or Monthly checkout; you are redirected to complete payment.
Active subscription: switch Monthly → Annual (when offered), or open Manage billing / Update payment method—these open the customer billing portal (hosted payment provider) to update cards, invoices from the provider, etc.
Past due: the UI warns that payment failed; use Update payment method to restore access.
Paused: the page explains that the subscription resumes automatically on the scheduled date; optional Book a 1:1 Session link is offered for help.
Cancelling / ended:Reactivate subscription or choose a new plan if the previous term has fully expired.
What the Oblist team manages
Exclusive accounts: if your profile is under an exclusive agreement, the page states that subscription changes are managed by our team—the self-serve plan buttons are not the primary path.
Anything that requires a manual plan exception, contract change, or internal billing fix should be handled in the Vendor Dashboard chat (include your brand name and a screenshot of the Subscription page if useful).
If a subscription payment fails
Use the exact status and error displayed under Account → Subscription or in the hosted billing portal. Do not infer that the card was declined, that the billing address is wrong, or another cause unless Stripe displays it. Do not list or promise accepted payment methods from memory; the methods shown in the hosted checkout/portal are the current source of truth.
Use Update payment method or Manage billing when offered. If the portal action completes but the dashboard remains Past due/Disabled, continue in Vendor Dashboard chat with the exact error and a screenshot.
Subscription billing is not Stripe Connect payouts
Account → Subscription manages the fee/payment method for access to the vendor platform.
Payments → Stripe account manages where eligible sales earnings are transferred.
A valid subscription is part of go-live. Stripe Connect is not a publication gate, but it should be completed before the first sale when available so payouts are not blocked. Country-restricted sellers follow the alternative route arranged with The Oblist.
3. Quick reference
Topic | Where | Vendor action |
Legal name & invoice address | Account → Billing Info | Edit and save |
Plan (monthly/annual), trial, cancel | Account → Subscription | Use on-page buttons / portal |
Card on file, provider invoices | Opened from Subscription (Manage billing / Update payment method) | Complete flow in billing portal |
4. Need help?
Open Vendor Dashboard chat for payment failures you cannot clear in the portal, exclusive accounts, or questions about access after a plan change.