It does not replace the Terms & Conditions or statutory rights; it records how your listing is configured on the platform and aligns with the EU-facing hints shown in the UI.
1. What the field actually controls
It is a product-level setting stored with the listing.
It is not a full legal summary of return law—buyers and vendors are still bound by applicable law and The Oblist vendor terms (and any return policy you publish where required).
Use it honestly: it should reflect whether you accept returns under the rules that apply to that product type.
2. Behaviour by product type (as implemented in the dashboard)
Vintage Item
Accept Return is locked to Yes.
The form shows a short EU note: vintage listings must honour the 14-day withdrawal rules described there.
New Item — fixed (in-stock) quantity
Accept Return is locked to Yes.
The UI explains that standard in-stock, non-customised goods fall under the 14-day return rules for EU buyers, so the field cannot be set to “No”.
New Item — made to order
Accept Return remains editable (Yes/No), because made-to-order pieces are treated differently from off-the-shelf stock for this control.
Always read the inline blue hint next to the field on your form—it is kept in sync with the rules the product enforces.
3. Relation to your general return policy
For how to communicate deadlines, who pays return shipping, and restocking, use your shop policies and the vendor help articles on returns—this article only explains what the Accept Return control does in the editor and the EU reminders for Vintage and New + fixed stock.
4. Need help?
vendors@oblist.com — if the field is locked and you believe your product should be classified differently (e.g. wrong condition or stock mode), describe the SKU and attach a screenshot of the Condition and inventory section.