Every order listed inside the Order Tab comes with a complete snapshot of details you need to review and act.
These order-level details are visible in every tab inside the Orders section, ensuring you have quick access wherever you are.
Here's a breakdown of what you’ll find in each order card:
1. Order Details 🔹
Displays key system-generated and basic identifiers:
vFulfill Order ID – A unique ID assigned once the order is placed to vFulfill.
Store Order ID – The original order ID from Shopify or your connected store.
Payment Type – COD, Prepaid, or Partial COD, depending on the customer’s selection.
RTO Risk Indicator – A color-coded risk tag (Red/Yellow/Green) indicating the likelihood of return.
Usage:
Use RTO Risk to identify high-risk orders early.
Match vFulfill and Store Order IDs when troubleshooting or verifying details.
2. Customer Information 👤
Includes complete customer details:
Full Name
Email ID (if synced from store)
Phone Number
Shipping Address – Street, City, State, Pincode, and Country.
Handling incomplete address:
If the address is incomplete, an Attention Required alert will appear.
You can edit the address directly using the edit icon.
3. Product Details 📦
Provides item-level order details:
Product Name(s)
Quantity per item
Selling Price (per unit and total)
Variants or Attributes (e.g., size, color)
Partial or Item-Level Action:
If a customer requests cancellation of a specific item (not the entire order), simply:
Select the item using the checkbox next to it.
Take the relevant action – place partially or cancel that item.
4. Order Status 🚦
Shows the current journey stage of the order:
Open – Yet to be placed to vFulfill
In Processing – Already placed to vFulfill
Shipped / Delivered / RTO / Cancelled – Based on delivery outcome
Usage: Apply status-based filters to monitor orders in specific stages (e.g., “Shipped” only).
5. Order Tags 🏷️
Helps in sorting and categorizing orders.
System Tags (auto-generated by vFulfill or third-party tools like Shopify):
Fastrr, Verified, Low RTO
Manual Tags (applied by your team):
High Value, Test Order, Priority, etc.
Use tags to group and revisit specific order types quickly.
Add tags via +Update Tag to highlight special handling or priority.
6. Order Timeline 🕓
A log of all system and manual actions:
When order synced to vFulfill
When verified, edited, or placed
When delivered or marked RTO
Usage: Reference timeline for troubleshooting delays or confirming status updates.
7. Remittance Status 💸
Shows whether COD payments have been settled:
Settled – Payment credited to your wallet.
Not Applicable – Payment pending per cycle or order is RTO.
Usage: Use for reconciliation and financial tracking.
8. Order Notes 💬
Allows adding internal notes to orders:
Special handling instructions
Customer issues or comments
Any internal reference notes
These are visible only in your workspace, not to customers. Document special handling requests or follow-ups directly in the order card.
You can add a note just by click on Add note button.
9. System Logs ⚠️
Tracks who performed actions and when:
Order placements
Cancellations (by your team or vFulfill for unserviceable orders)
Usage: Use for accountability and process tracking across team members.
10. Duplicate / Repeat Orders 🔄
This Highlights:
Customers placing multiple orders at once.
Repeat buyers for your store.
Usage: Verify duplicate orders with customers before processing them to avoid errors.
11. Take Action 🎛️
Located at the end of each order card, enabling:
Placing the order
Cancelling the order
Move to Calling / On-Hold / Do Not Fulfill
Usage: Take action to process orders with just one-click from here.
⚙️ Customise Display Preferences
This feature allows you to control how your order details are shown, so you see only what matters most to you.
How It Works:
Click the “Preferences” button at the top-right corner of the Orders page.
Rearrange Order Card Sections:
Drag and drop headers to set the sequence of information.
Example: Move “Remittance Status” above “Order Tags” if payments matter more to you.
Save Your Preferences:
Assign a custom name (e.g., “COD Focus” or “Inventory View”).
Switch between different saved views anytime.
✅ Wrap-Up
Now that you understand what each order card contains, you can review orders with clarity and confidence.
Next Steps: