When you place an order with vFulfill, our team jumps into action right away – packing your product carefully and generating its tracking number.
As soon as the tracking number is ready, your order appears in the 📦 Ready-to-Ship tab under the Shipments section of your dashboard.
The Shipments section is your command center for all things logistics. From packing to delivery (or returns), it gives you real-time visibility of every order.
Whether you’re checking pending dispatches, tracking in-transit orders, or reviewing completed deliveries, this is where you’ll find all the updates you need.
Journey of an Order on vFulfill
🔍 How to Navigate the Shipments Section
Step 1: To get started, go to the Shipments section from the main menu in your vFulfill account.
Step 2: Inside, you’ll see tabs representing each stage of your order’s journey. As your order moves through packing, dispatch, delivery, or return, it will shift across these tabs so you always know exactly where it is.
Tab Name | What You’ll See |
📦 Ready to Ship | Orders that are packed, tracking numbers generated, and waiting to be picked up by LMD. |
🚛 In-Transit | Orders that have been dispatched and are moving through the LMD network. |
🛵 Out for Delivery | Orders with the delivery person, scheduled to reach customers today. |
⚠️ NDR (Non-Delivery Report) | Orders not delivered due to reasons like incorrect address or customer unavailability. |
✅ Delivered | Orders successfully delivered to customers. |
🔄 RTO (Return to Origin) | Orders being returned to the warehouse due to failed delivery attempts or customer refusal. |
📋 All Shipments | A full view of every shipment across all stages. |
⏱ Timeline of Order Movement
Orders placed before 1 PM on a working day are processed the same day.
Our team starts packing your order carefully.
A tracking number (AWB) is created by the evening.
Your order moves to the Ready to Ship tab, waiting for LMD pickup.
By late evening, the order is dispatched to the customer.
Step 3: Click on See Full Journey, to view the full tracking page of the shipment. The expected delivery date depends on the shipment mode selected in your vFulfill account.
📬 What Happens When an Order is Delivered?
Once an order is marked Delivered:
Real-Time Update: Your dashboard reflects the delivery status instantly.
COD Orders: vFulfill collects payment, and remittance is processed in the upcoming COD settlement schedule.
🔄 What Happens If an Order is Marked RTO?
If an order is returned to origin (RTO):
The package is shipped back to the vFulfill warehouse.
You can track its return journey in the RTO tab.
Once received, the item undergoes a basic quality check (QC) before being inwarded back into your inventory.
✅ Wrapping Up Your Shipment Journey
With vFulfill, you always know where your orders are and can act quickly if something goes wrong. You have the tools to handle exceptions efficiently and ensure a smooth post-delivery experience.
Next steps you might find useful:
How to Manage NDRs – Solve delivery failures and get orders back on track.
How to Handle Post-Delivery Situations – Learn what to do if customers report non-receipt, returns, or replacements.
❓ FAQs – Shipments & Orders with vFulfill
1. Can I change any details of an order once it is Ready to Ship or In-Transit?
No. Order details can only be changed before the order is placed with vFulfill.
2. Can I cancel an order once it is Ready to Ship or In-Transit?
No. Orders can be cancelled only before the AWB/tracking number is generated. Once the AWB is created, the order can only be marked as RTO, and applicable charges will apply.
3. My customer says the order is delivered, but the status is not updated. What should I do?
Please connect with our support team via the chat option in the bottom-right corner of your account.
4. How can I take action on NDRs in my account?
Read this article: How to Manage NDRs for detailed guidance.
5. My order is delivered, but I have not received the COD amount. What should I do?
COD amounts are settled every Monday and Thursday, so please wait until the next settlement cycle.
6. My order is delayed. How can I check why?
Check the In-Transit tab for tracking updates. If the order is delayed unusually, connect with our support team via chat.
7. How long does it take for an RTO order to reach the warehouse?
RTO orders typically return to the warehouse within 5–7 business days, depending on the LMD partner and distance.
8. In how many days, my order will be delivered?
The expected date of delivery depends on the shipment model selected by you in your vFulfill account.