When you book a property, those dates are reserved exclusively for you, and the host may not be able to rebook the remaining nights on short notice.
Are There Any Exceptions?
If you're leaving early because of a significant issue with the property or another situation covered under Vidle Housing's Guest Support Policy, please contact our Customer Experience team as soon as possible.
Examples may include:
The property is significantly different from the listing.
The property is unsafe or uninhabitable.
A major issue prevents you from reasonably completing your stay.
Each situation is reviewed individually, and refunds outside of the standard cancellation policy are not guaranteed.
What Should I Do Before Leaving?
If you're experiencing an issue during your stay:
Contact your host and explain the problem.
Give the host an opportunity to resolve the issue when appropriate.
Contact Vidle Housing before checking out so we can review the situation and assist with possible solutions.
Leaving the property without notifying the host or Vidle Housing may limit our ability to investigate your concern.
If you're considering checking out early or have already left your reservation due to an issue, our Customer Experience team is available 24/7 through live chat and the Help Center. We'll review your situation and explain any options that may be available.
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