Traveler Help Center
Everything you need to successfully book, manage, and enjoy your stay with Vidle Housing, from getting started and finding housing to reservations, payments, traveler support, and post-stay assistance.
75 articles
Getting Started
New to Vidle Housing? Start here. Learn what Vidle Housing is, how it works, how to create your account, and the benefits available to travelers before you begin your housing search.
- What is Vidle Housing?Vidle Housing is a booking platform designed specifically for healthcare professionals seeking safe, reliable, and fully furnished mid-term housing during travel assignments.
- Vidle.com vs. Vidle Housing: What’s the Difference?At Vidle, we're building an ecosystem designed to simplify life for healthcare professionals by connecting their careers and housing in one network.
- What Are the Perks of Booking with Vidle Housing?At Vidle Housing, we know that taking care of others starts with making sure you're taken care of too.
- How to Sign Up as a Traveler on Vidle HousingGetting started with Vidle Housing only takes a few minutes. Follow the steps below to create your traveler account and begin searching for housing designed specifically for healthcare professionals.
- How to Navigate Your Traveler DashboardOnce you're logged into your Vidle Housing account, your Traveler Dashboard allows you to manage every part of your booking experience—from viewing upcoming reservations to messaging hosts and updating your…
- What Is Housing On Demand?Finding housing for a healthcare assignment isn't always easy, especially if you're traveling to a high-demand area or have a fast-approaching start date. That's why Vidle Housing offers Housing On…
- Are There Fees For Travelers?Creating an account and searching for housing on Vidle Housing is completely free. You'll only pay for your reservation and any applicable payment processing fees charged by our secure payment…
- Do You Have to Be a Healthcare Worker to Book with Vidle Housing?Although Vidle Housing was created to serve healthcare professionals, you do not have to be a healthcare worker to book a stay.
- Does Vidle Housing Screen Hosts?Vidle Housing actively reviews host accounts and listings to help protect our community from fraudulent activity. Our goal is to provide healthcare travelers with a trusted marketplace where they can…
- How Is Vidle Housing Different from Other Platforms?Vidle Housing was created specifically for travel nurses, allied health professionals, physicians, and other healthcare travelers who need comfortable, reliable housing during temporary assignments.
Finding & Booking Housing
Everything you need to search for housing, compare booking options, submit reservation requests, complete identity verification, and book your stay with confidence.
- How to Search for PropertiesFinding housing on Vidle Housing is quick and easy. Our search tools are designed to help you find fully furnished, mid-term rentals that fit your assignment location, travel dates, and…
- Understanding the Neighborhood Safety ScoreWhen exploring housing in a new area, understanding the surrounding neighborhood can be an important part of your decision. Vidle Housing's Neighborhood Safety Score provides an at-a-glance overview of certain…
- Lease Terms & Platform RequirementsLease terms and booking requirements can vary by property and host. Before booking, we recommend reviewing the listing details and House Rules to understand any requirements that apply to your…
- Emotional Support Animals & Service AnimalsPet, service animal, and Emotional Support Animal (ESA) policies vary by property on Vidle Housing. Before booking, review the listing details and contact the host if you have questions about…
- ID Verification & Background ChecksVidle Housing does not require travelers to complete identity verification or background checks as a condition of using our platform. However, some hosts or property managers may require additional screening…
- Booking on Behalf of Someone ElseFor safety, identity verification, and accurate reservation records, Vidle Housing does not allow third-party bookings.
- How to Inquire About a PropertyIf you have questions about a property before booking, you can send an inquiry directly to the host. Inquiries are a great way to confirm availability, ask about amenities, or…
- Instant Booking vs. Reservation RequestVidle Housing offers two ways to book a property: Instant Booking and Reservation Request. The booking method depends on the host's preferences and the property's settings.
- What Happens After Submitting a Reservation Request?After you submit a Reservation Request, the host will review your request before deciding whether to accept or decline your booking. You'll receive updates throughout the process, so you'll always…
- Why Is My Booking Pending?A pending booking means your reservation request has been sent to the host and is awaiting their response. Your reservation is not confirmed until the host approves your request and…
- How to Cancel a Pending ReservationIf you've submitted a reservation request but it's no longer needed, you can cancel it at any time before the host approves your booking and payment is processed.
- When Will I Be Charged?The timing of your payment depends on the status of your reservation. You won't be charged simply for submitting a reservation request.
- Payment MethodsVidle Housing offers secure payment options through Stripe, making it easy to pay for your reservation online. Available payment methods may vary depending on the property and booking.
- FIGS Scrubs – Frequently Asked QuestionsWe’re excited to provide you with FIGS scrubs as part of your Vidle Housing gift!
- BetterHelp Partnership FAQ
- How to Book Your StayOnce you've found the right property, booking your stay on Vidle Housing is quick and secure. Follow the steps below to submit your reservation request.
Reservations & Check-In
Manage your reservation and prepare for arrival. Find information about booking confirmations, reservation details, check-in instructions, parking, pets, guests, and what to expect before you arrive.
- Haven’t Received Your Booking Confirmation?After your reservation is confirmed, Vidle Housing will send a booking confirmation email with your reservation details. If you haven't received your confirmation, don't worry—there are a few things you…
- Where Can I Find My Reservation Details?You can access all of your reservation information at any time by logging in to your Vidle Housing account.
- Property Address & Check-In InstructionsYour property address and check-in instructions are sent 48 hours before your scheduled check-in date. Once they're available, you'll receive an email from Vidle Housing and can also access them…
- Check-in & Check-out TimesCheck-in and check-out times vary by property and are determined by the host. You can find the scheduled times in the listing description before booking and in your check-in information,…
- Parking & Building AccessParking and building access vary by property. Before your arrival, be sure to review your reservation details and check-in instructions for information about parking, entry codes, and any building-specific requirements.
- Preparing for Check-InA little preparation before you arrive can help make your check-in experience smooth and stress-free. Before traveling, take a few minutes to review your reservation details and make sure you…
- Trouble Checking InIf you're having trouble accessing your property, don't worry. Most check-in issues can be resolved quickly by reviewing your check-in instructions or contacting your host.
- What If My Host Cancels My ReservationWe understand that a host cancellation can be stressful, especially when you're preparing for an upcoming assignment. While host cancellations are uncommon, our Customer Experience team is here to help…
- I Booked the Wrong ReservationIf you accidentally booked the wrong property, selected the wrong travel dates, or made a duplicate reservation, don't worry. The best course of action depends on the status of your…
- Can I Modify or Extend My Stay?If your travel plans change, you may be able to modify your reservation or extend your stay, depending on the property's availability and your host's approval.
- Using the Property & AmenitiesEvery Vidle Housing property is unique, so available amenities, appliances, and household items may vary. Your host will provide information about the property's features and how to use them before…
- Pets During Your StayIf you're traveling with a pet, be sure to follow your host's pet policies throughout your stay. Pet rules vary by property and are established by each individual host.
- Guests During Your StayWhether you can have visitors during your stay depends on the property's House Rules and your host's policies. Before inviting anyone to the property, we recommend reviewing the listing and…
- Weather & Travel DelaysUnexpected weather, travel delays, and emergencies can disrupt your plans. If your trip is affected, we're here to help guide you through your available options.
During Your Stay
Get help while you're staying at your property. Learn how to handle maintenance issues, communicate with your host, resolve problems, understand house rules, and know what to do in an emergency.
- What To Do If You Have a Problem During Your Stay?If you experience a problem during your stay, don't worry—we're here to help. Whether you have a maintenance issue, can't access the property, or have a concern about your reservation,…
- The Property Doesn't Match the ListingIf the property doesn't match the listing description or photos, we're here to help. While most stays go as expected, we understand that issues can occasionally arise.
- Maintenance & Utility IssuesIf something isn't working during your stay, your host is the best first point of contact. Whether it's a broken appliance, plumbing issue, or utility problem, reporting it promptly gives…
- Wi-Fi & Property AmenitiesQuestions about Wi-Fi, community amenities, or appliances? Every Vidle Housing property is unique, so available amenities and access instructions may vary. Your host is the best resource for property-specific information.
- Housekeeping & SuppliesHousekeeping services and household supplies vary by property. Before your stay, review the listing or contact your host if you have questions about what's included.
- Locked Out or Lost Your KeysIf you're locked out of your rental or have lost your keys or access device, don't panic. Follow the steps below to regain access as quickly as possible.
- Visitors, Noise & Community RulesWhether you're staying in an apartment, condo, or private home, it's important to follow your host's House Rules and any community guidelines during your stay. These rules help ensure a…
- Safety & Security ConcernsYour safety and peace of mind are important to us. If you have a safety or security concern during your stay, let your host or Vidle Housing know as soon…
- Can’t Reach My Host?If you're unable to reach your host, don't worry. While most hosts respond quickly, there may be times when a response is delayed. If you need assistance, Vidle Housing is…
- What Should I Do If I Damage Something?Accidents happen. If you accidentally damage something during your stay, let your host know as soon as possible. Prompt communication helps your host assess the situation and determine the best…
- Fire, Natural Disasters & EmergenciesUnexpected emergencies can happen during your stay. Whether you're affected by a fire, severe weather, a natural disaster, or another emergency, your safety should always come first.
After Your Stay
Everything you need after checkout, including lost items, damage claims, reviews, account information, and reporting issues from your completed stay.
- A Host Requested Payment for DamagesIf a host reports damage to a property after your stay, they'll need to provide details about the incident, including any supporting documentation, before requesting reimbursement.
- I Left Something at the PropertyIf you accidentally left a personal item behind after checking out, contact your host as soon as possible. While Vidle Housing is happy to help facilitate communication when needed, the…
- I Had an Issue During My StayWe're sorry to hear your stay didn't go as expected. Vidle Housing is committed to providing a positive experience for every traveler, and we take all guest concerns seriously.
- Will My Information Be Saved for Future Bookings?When you book through Vidle Housing, your account information is securely saved to make future reservations faster and more convenient.
- How Do I Leave a Review?After your stay is complete, you'll have the opportunity to leave a review for both the property and your host. Reviews help future travelers make informed decisions and provide valuable…
- Can I Edit My Review?Reviews are intended to reflect your genuine experience at the time they are submitted. Once a review has been published, it cannot be edited through your Vidle Housing account.
- Why Can't I Leave a Review?If you're unable to leave a review, it may be because your reservation isn't currently eligible for reviews or the review period has ended.
- Review GuidelinesReviews help travelers make informed booking decisions and provide valuable feedback to hosts. We encourage all reviews to be honest, respectful, and based on your personal experience during your stay.
Payments & Billing
Find answers about payment methods, payment schedules, Agency Pay, receipts, invoices, failed payments, refunds, and other billing-related questions.
- Why Did My Payment Fail?Payment failures can happen for a variety of reasons. In most cases, the issue can be resolved by reviewing your payment information or contacting your bank.
- Can I Split My Payment?Vidle Housing doesn't currently support splitting a reservation between multiple personal payment methods. However, you may have additional payment options available during checkout, including Affirm for eligible reservations.
- Can I Change My Payment Method?If you have upcoming scheduled payments for your reservation, you can update the payment method that will be used for future charges. Please note that changing your payment method will…
- Can My Agency Pay for My Booking?If your staffing agency is covering your housing costs, you can request Agency Pay during checkout. Your agency can choose to pay all or part of your reservation.
- I Was Charged TwiceAll Vidle Housing payments are processed securely through Stripe. In some cases, what appears to be a duplicate charge may actually be a temporary authorization hold or a pending transaction…
- I See an Unexpected ChargeIf you notice a charge on your payment method that you don't recognize or weren't expecting, don't worry—we're happy to help review it.
- Can I Hold a Unit Without Paying?Vidle Housing doesn't allow properties to be held without submitting a reservation and the required payment information. Because availability can change quickly, properties remain available to other travelers until a…
- Understanding Your Payment ScheduleYour payment schedule outlines what you'll pay at the time of booking and any future payments due during your reservation. The exact schedule depends on your reservation, payment plan, and…
- Overview of PaymentsVidle Housing offers secure, flexible payment options to make booking your stay as simple as possible. Depending on the property, you may be able to pay in full, choose installment…
- How Can I Pay for My Reservation?Vidle Housing offers secure and flexible payment options to make booking your stay simple. Available payment methods and payment plans may vary depending on the property.
- Receipts & InvoicesAfter your reservation is confirmed, you'll receive a confirmation email that includes your payment receipt and reservation details.
Cancellations & Refunds
Learn how to cancel your reservation, understand Vidle Housing's cancellation and refund policies, and find out what happens if your travel plans change or you experience an issue with your stay.
- Can I Get a Refund If I Leave Early?If you choose to check out before your scheduled departure date, you're generally not eligible for a refund for the unused portion of your reservation.
- How Can I Cancel My Reservation?If your plans change, you can request to cancel your reservation directly from your Vidle Housing account. Once your request is submitted, our Customer Experience team and your host will…
- Vidle Housing Cancellation PolicyVidle Housing's cancellation policy is designed to be fair to both travelers and hosts while providing flexibility whenever possible. Before booking or canceling a reservation, please review the cancellation terms…
- Vidle Housing Refund PolicyVidle Housing's refund policy is designed to be fair to both travelers and hosts. Refund eligibility depends on when the reservation is canceled and the circumstances surrounding the reservation.
- Property Issues, Booking Protection, & RefundsIf you arrive at your property and discover a significant issue, don't worry—we're here to help.